Admissions Support Specialist (Remote – U.S.)

Location: Fully Remote (United States Only) Schedule: Monday–Friday, 9:00 AM – 5:00 PM EST Employment Type: Full-Time

About Us

We are a growing Chronic Care Management (CCM) organization dedicated to supporting patients with complex medical needs through proactive communication, compliance oversight, and compassionate care coordination.

As we continue to grow, we are seeking a dependable and organized Admissions Support Specialist to serve as the front-line voice of our company.

Position Summary

The Admissions Support Specialist supports the Admissions Manager and clinical team by managing incoming calls, coordinating appointments, assisting with compliance tracking, and supporting intake and RPM processes.

This role is critical to maintaining patient experience and ensuring required patient engagement standards are met.

This is a fully remote position requiring consistent availability from 9:00 AM – 5:00 PM EST.

Responsibilities

Patient Communication

• Answer incoming calls professionally and warmly

• Route calls to appropriate clinical or administrative staff

• Document patient interactions accurately

• Serve as a welcoming, patient-centered representative of the company

Appointment Coordination

• Conduct appointment reminder calls

• Confirm or reschedule appointments

• Track missed appointments and follow up as directed

Administrative Support

• Manage incoming and outgoing fax communications

• Assist with document routing and internal coordination

• Support provider schedule oversight as needed

Compliance & Tracking

• Assist with annual visit tracking

• Help ensure required monthly patient contact documentation

• Identify and escalate patient engagement gaps

• Support RPM equipment coordination and tracking

Qualifications

• Prior healthcare administrative experience preferred

• Experience with EHR systems strongly preferred

• Strong verbal communication skills

• Highly organized and detail-oriented

• Able to work independently in a remote environment

• Reliable high-speed internet and private workspace

Compensation & Benefits

• Hourly Pay: $19–$23/hour (based on experience)

• Paid Time Off (PTO)

• Fully remote role

• Opportunity for advancement within a growing healthcare organization

What Makes Someone Successful Here

• Calm, friendly, and confident on the phone

• Takes ownership of tasks

• Follows systems carefully

• Values teamwork and accountability

• Understands the importance of compliance in healthcare