Senior Manager, Site Reliability Engineering

About Ping Identity

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

As a Senior Manager of SRE at Ping Identity, you will be involved in every facet of our on-demand SaaS services and will build, deploy, and maintain the infrastructure of one of the largest identity platforms in the world. We follow a DevOps model: our teams are integrated with development teams, and running continuous deployments daily, and SREs are expected to provide input in the product's design, development, deployment, and operations.

Working within the Cloud Services team, you'll manage a team of SREs that build automated infrastructure and deployments. You'll be the expert on operational excellence and how systems can be built to be redundant, scalable, and observable.

Responsibilities

• Provide leadership and mentorship to a team of 8-10 Site Reliability Engineers (SREs).
• Possess expertise in defining, measuring, and reporting on key Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to ensure adherence to the 99.99%+ uptime Service Level Agreement (SLA).
• Collaborate effectively with other SRE, Security, and Development teams.
• Define and implement processes to ensure the team efficiently meets target deadlines.
• Drive the successful completion of large-scale projects, coordinating with multiple Development teams.
• Conduct thorough capacity analysis and planning.
• Effectively manage and scale infrastructure by establishing and adhering to automation standards.
• Analyze and resolve complex system behavior, performance, and application issues.
• Oversee comprehensive observability and analysis across multiple datacenters.

Requirements

• Minimum of six years of experience leading a software-focused Site Reliability Engineering (SRE) team of eight to ten staff.
• Demonstrated experience working within organizations operating on a global scale.
• Proven ability to drive strategic decisions regarding "build vs. buy" technology choices.
• Proficiency in developing, maintaining, and administering modern infrastructure tooling, with a strong emphasis on Infrastructure as Code (IaC) principles.
• Experience provisioning public cloud resources utilizing IaC tools such as CloudFormation and Terraform.
• Solid knowledge of scripting and programming standards (e.g., Python, Ruby, Bash, Go).
• Experience with Docker and container orchestration platforms (e.g., Kubernetes).
• Practical experience using Git in a large-scale team environment.
• Understanding and application of security design principles.
• Experience operating within a high-volume or mission-critical production service environment.
• Expertise in IP networking, including familiarity with network functionality, operational procedures, and failure modes.

Nice to Have

• Familiarity with observability tooling such as NewRelic, Splunk, Grafana, and Cloudwatch.
• Familiarity with DevOps automation tools such as Jenkins, Artifactory, Spacelift
• Solid experience with server configuration with Puppet/Chef/Salt.

Salary Range: $166,737 - $235,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.