Key Responsibilities

• Manage UK overland shipments end-to-end, focusing on containers and LTL movements, ensuring timely and efficient delivery to final warehouse destinations.
• Coordinate with clients, UK carriers, hauliers, and third-party logistics providers to ensure seamless cargo movement.
• Plan and oversee last-mile delivery once containers or consolidated freight arrive in the UK, ensuring smooth warehouse delivery.
• Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments.
• Monitor shipment progress, proactively addressing delays, port congestion, or delivery disruptions to ensure customer satisfaction.
• Produce and review all necessary overland transport documentation, including delivery orders, CMRs, PODs, manifests, and container release documentation.
• Coordinate container deliveries, de-stuffing, and LTL distribution to multiple warehouse locations where required.
• Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries.
• Ensure compliance with UK transport regulations, delivery restrictions, and company policies.
• Identify opportunities to optimise UK delivery routes, improve utilisation, and enhance last-mile efficiency.
• Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences.
• Provide insights and feedback on client delivery operations to help improve UK distribution strategies.

Skills Knowledge and Expertise

• Soft Skills
  • Strong communication skills: Ability to clearly liaise with customers, internal teams, UK hauliers, and warehouse partners.
  • Customer-focused problem-solving: Demonstrates initiative in resolving delivery challenges and exceeding expectations.
  • Adaptability: Flexibility to adjust to dynamic situations, delivery changes, and fast-paced environments.
  • Time management: Effectively prioritises container arrivals, LTL deliveries, and warehouse booking slots.
  • Teamwork: Collaborates effectively with colleagues and partners to achieve shared goals.
  • Organisation: Maintains a structured and methodical approach to managing shipment and delivery requirements.
  • Critical thinking: Analyses data and situations logically to make sound operational decisions.
  • Conflict resolution: Resolves delivery issues constructively, maintaining professionalism and customer trust.

• Technical / Competency Skills

  • European Overland transport knowledge: Understanding of container haulage, LTL distribution, and last-mile delivery operations.
  • Container & LTL coordination: Experience managing FCL arrivals, deconsolidation, and delivery to warehouses.
  • Digital platform proficiency: Ability to update and manage shipment details on logistics platforms with precision.
  • Documentation expertise: Skilled in producing and reviewing CMRs, delivery orders, PODs, manifests, and warehouse documentation.
  • Regulatory compliance: Familiarity with transport regulations, delivery restrictions, and compliance requirements.
  • Operational analytics: Ability to track delivery performance, identify trends, and implement process improvements.
  • Client relationship management: Strong capability to maintain and strengthen client relationships through excellent service delivery.
  • Attention to detail: Ensures delivery accuracy, compliance, and data integrity throughout the operational process.
  • Vendor coordination: Experience working with hauliers, container transport providers, and warehouse teams.