Experienced Customer Service Supervisor – Strategic Customer Relationship Management

At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and satisfaction. As a Customer Service Supervisor, you'll play a vital role in leading our customer service team to achieve this goal. If you're a results-driven leader with a passion for customer-centricity, we want to hear from you.

About arenaflex

arenaflex is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal, and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology, and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries, arenaflex ensures that EVERY CONNECTION COUNTS.

Job Overview

As a Customer Service Supervisor, you'll be responsible for the day-to-day management of our customer service team and its activities. This includes managing resources, performance management and development, and providing coaching as necessary. You'll collaborate on process improvements within the department and identify and implement changes to maintain the strategic vision of the department. Additionally, you'll work with customers to establish and maintain a customer business relationship to provide total customer satisfaction and increase sales.

Key Responsibilities

* Manage a team of customer service associates, focusing on time & attendance, performance reviews, and career development.

• Develop self-directed teams that provide excellent service to our customers.
• Meet customer requirements by implementing the most efficient processes available.
• Build and maintain strong business relationships with customers to drive an exceptional customer experience.
• Understand business processes and make proactive decisions, effectively solving customer issues and increasing sales.
• Independently or as a team member, investigate and resolve customer issues.
• Identify and drive corrective actions and improvement projects that will raise customer satisfaction levels.
• Delegation of Authority approver for various issues.
• Usage of arenaflex Tools to ensure high-quality standards.
• Regular meetings with Sales & Marketing for information exchange and initiation of improvement actions.
• Monthly review of customer satisfaction results with management and arenaflex practitioner, including improvement actions to deliver best-in-class customer experience.

Essential Qualifications

* Bachelor's degree strongly preferred, with 3+ years' experience in a customer service role or prior related work.

• Familiarity with Lean/Six Sigma methodologies.
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.).
• Effective analytical skills.
• Effective interpersonal skills and ability to consistently demonstrate working in a team.
• Ability to work with all levels within the supply chain.
• Effective strategic thinker.
• Demonstrated behaviors and values above the arenaflex standard.
• Prior supervisory experience, preferred.

Preferred Qualifications

* Master's degree in Business Administration, Marketing, or related field.

• Experience in a leadership role, preferably in a customer-facing organization.
• Proven track record of driving customer satisfaction and loyalty.
• Strong understanding of arenaflex's products and services.
• Experience with arenaflex's tools and systems.

Competencies

* Managing and Measuring Work

• Building Effective Teams
• Motivating Others
• Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
• SET: Strategy, Execution, Talent (for managers)

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we strive to provide a workplace that is safe, healthy, and engaging. As a Customer Service Supervisor, you'll have the opportunity to work with a talented team of professionals who share your passion for customer-centricity and excellence.

Compensation and Benefits

* Competitive base salary commensurate with experience: $63,100 - $94,700 (subject to change dependent on physical location).

• Total Compensation = Base Salary + Incentive(s) + Benefits.
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off, and voluntary benefits.

EOE, Including Disability/Vets

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

Simple Application Process

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