Experienced Full Stack Customer Success Manager – Web & Customer Experience Development
At arenaflex, we're on a mission to revolutionize the way real estate agents and teams connect with their customers through cutting-edge web platforms. As a leading provider of real estate websites and related services, we're committed to delivering exceptional customer experiences that drive long-term success. We're now seeking an experienced Full Stack Customer Success Manager to join our dynamic team and help us achieve our vision.
Position at a Glance:
*
Start Date:
Immediate openings available
Location:
Remote
Company:
arenaflex
Compensation:
A competitive salary
Position:
Full Stack Customer Success Manager
About arenaflex:
arenaflex is the highest overall-rated real estate web platform in the industry, serving agents, teams, and brokerages throughout North America and Canada. Our team is built on a foundation of amazing chemistry, and we're passionate about delivering exceptional customer experiences that drive long-term success. With a strong focus on customer success, we're committed to empowering our clients to achieve their goals through our innovative web platforms.
Job Brief:
As a Full Stack Customer Success Manager at arenaflex, you'll be the bridge between our sales and support teams, responsible for transitioning new signups into happy long-term customers. You'll be their direct point of contact after the sale, working closely with them to solve their problems and ensure their satisfaction while they're an active account with us.
Key Responsibilities:
* Take our clients under your wing immediately after they've signed up, providing them with a seamless onboarding experience
- Conduct periodic "check-ups" to see if we can help with anything and inform them of existing and new features that may benefit them
- Deliver 1 on 1 product demonstrations and live support to help clients get the most out of their website and overall experience with arenaflex
- Collaborate with our sales team to ensure a smooth handover of new clients
- Work closely with our support team to resolve any issues or concerns that may arise
- Develop and maintain strong relationships with our clients, fostering a positive business relationship that drives long-term success
Individual Requirements and Skills:
* Fluent written and spoken English
- Minimum 1+ year work experience as a Customer Success representative or similar role (i.e. a hospitality or support role)
- Minimum 1+ year experience working with WordPress or a similar CMS platform (arenaflex has its own custom CMS built on top of WordPress)
- Minimum 1+ year 1 on 1 virtual support and/or consulting experience (arenaflex uses Google Hangouts)
- Ticket support experience (arenaflex uses Intercom)
- Phone Support experience (arenaflex uses Kixie)
- Experience with project management platforms (arenaflex uses Teamwork, ClickUp, and Asana)
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organization are essential (this is a remote position)
Bonus Skills:
* Real estate industry experience
- Experience with customer success platforms and tools
- Familiarity with arenaflex's products and services
Working Hours:
We'll expect roughly 8 hours per day, between PST and EST U.S. time zones. As a remote employee, you'll have the flexibility to work from anywhere, as long as you're available during our working hours.
Why Join arenaflex?
* Competitive salary and benefits package
- Opportunity to work with a leading provider of real estate websites and related services
- Collaborative and dynamic team environment
- Professional development and growth opportunities
- Flexible working hours and remote work arrangement
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
How to Apply:
If you're a motivated and experienced Customer Success professional looking for a new challenge, please submit your application using the link below. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Apply To This Job
Don't Hesitate, Apply!
We're excited to hear from you and learn more about your experience and qualifications. Submit your application today and take the first step towards joining our dynamic team at arenaflex! Apply for this job