Experienced Full Stack Data Entry Specialist – Voice of the Customer (VOC) Analytics and Insights

At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and success. As a leading global payments and financial services company, we're constantly innovating and pushing the boundaries of what's possible. We're now seeking an experienced Full Stack Data Entry Specialist to join our team and help us transform the way we collect, analyze, and act on customer feedback.

About arenaflex

arenaflex is a global leader in the payments and financial services industry, with a rich history of innovation and customer-centricity. Our mission is to make a difference in people's lives by providing them with the tools and services they need to manage their finances, grow their businesses, and achieve their goals. We're proud of our heritage and our commitment to excellence, and we're always looking for talented individuals who share our values and passion for delivering exceptional customer experiences.

The Role

As a Full Stack Data Entry Specialist, you'll play a critical role in helping us collect, analyze, and act on customer feedback. You'll work closely with our cross-functional teams to design, develop, and implement new data entry processes and tools that will help us better understand our customers' needs and preferences. Your expertise will be essential in helping us drive business growth and success through data-driven insights and analytics.

Key Responsibilities

* Collaborate with our utility teams to outline, design, and implement new data entry processes and tools that meet business needs

• Develop and maintain a deep understanding of Voice of the Customer (VOC) methods and leverage them to inform data entry processes and analytics
• Design and build robust data models to support high-performance data processing and standardized metric definitions
• Develop and implement big data and batch/real-time analytical solutions using transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions that ensure data quality and accuracy
• Provide guidance on optimizing data entry processes to drive efficiency in computing programs using large data ecosystems
• Develop and implement consumer tale evaluation and elaboration, design and development of software programs, testing and builds automation tools
• Proactively identify and automate repetitive tasks to improve productivity and efficiency
• Collaborate with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique

Essential Qualifications

* Hands-on experience with Hive/Hadoop, PySpark, Python, shell scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a span of no less than 3 years

• Ability to collaborate with dating managers/product owners to expertise functional requirements and convert them into technical deliverables
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups
• Strong analytical and problem-solving skills, with the ability to think critically and creatively
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams

Preferred Qualifications

* Experience with data entry processes and tools, including data modeling, data warehousing, and business intelligence

• Familiarity with data analytics and machine learning techniques, including predictive modeling and data visualization
• Experience with cloud-based data platforms, including Amazon Web Services (AWS) and Microsoft Azure
• Certification in data science, data engineering, or a related field

What We Offer

* Competitive base salaries and bonus incentives

• Assistance for economic-well-being and retirement
• Flexible work model with hybrid, onsite, or digital preparations depending on position and business need
• Generous paid parental leave policies (depending on location)
• Free access to international on-site online well-being facilities staffed with nurses and doctors (depending on location)
• Free and confidential counseling aid through our Wholesome Minds application
• Career development and education opportunities

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive of our colleagues' well-being. We believe that our colleagues are our greatest asset, and we're dedicated to providing them with the tools, resources, and support they need to succeed. We're proud of our commitment to excellence and our passion for delivering exceptional customer experiences. Join us, and you'll have the opportunity to make a significant impact and be part of a team that's shaping the future of payments and financial services.

How to Apply

If you're a motivated and experienced professional who's passionate about data entry and analytics, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. Apply for this job