Experienced Customer Success Project Manager – Remote R0037213 in USA

At arenaflex, we're on a mission to empower professionals and organizations to make informed decisions and achieve their goals. As a global leader in professional information, software solutions, and services, we're committed to delivering expert solutions that combine deep domain knowledge with specialized technology and services. We're now seeking an experienced Customer Success Project Manager to join our team in the USA, working remotely from the comfort of your own home.

Job Summary:

As a Customer Success Project Manager at arenaflex, you'll be responsible for the end-to-end management of client license portfolios, ensuring the successful implementation and release of our Business License Services for enterprise customers. You'll be the main contact for our customers and internal partners, coordinating, organizing, and directing the onboarding process. Your expertise in project management, customer service, and data capabilities will be essential in handling risk and issue management, planning/resource scheduling, and scope management.

Key Responsibilities:

* Manage the post-sales customer lifecycle, ensuring ongoing assistance, customer renewals, product improvements, up- and cross-selling to maintain customer loyalty and satisfaction

• Participate in a smooth customer onboarding process, ensuring an easy introduction for the customer from the outset
• Understand main goals and build knowledge of the company, processes, and customers
• Solve moderately complex problems following established procedures
• Manage the completion of work by other team members/teams
• Handle risk and issue management, planning/resource scheduling, and scope management
• Balance time, budget/customer spend, and quality

Essential Qualifications:

* Bachelor's degree in liberal arts, Business, Management, or related discipline; OR, if no degree, 3 years of consultative customer service or account management experience, or equivalent

• 3 years + of consultative customer service, or working in the licensing field, or project management experience (or equivalent)
• Must be legally authorized to work in the USA

Preferred Qualifications:

* 5 years + of consultative customer service or account management experience, including: + Demonstrated experience of CT business practices, processes, products, and services + Demonstrated knowledge of process and project management standards + Ability to communicate with partner representatives, government agencies, colleagues, and clients

Skills and Competencies:

* Strong project management skills, including risk and issue management, planning/resource scheduling, and scope management

• Excellent customer service skills, with the ability to build strong relationships with customers and internal partners
• Strong data capabilities, including the ability to maintain complex spreadsheets
• Knowledge of corporate governance and customer service fundamentals
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Success Project Manager, you'll have access to a range of learning and development opportunities, including:

• Regular training and development programs to enhance your project management and customer service skills
• Opportunities to work on high-profile projects and collaborate with cross-functional teams
• A supportive and inclusive work environment that encourages collaboration and innovation
• A competitive salary and benefits package, including medical, dental, and vision plans, 401(k), FSA/HSA, commuter benefits, tuition assistance plan, vacation and sick time, and paid parental leave

Work Environment and Company Culture:

At arenaflex, we're proud of our inclusive company culture, which values diversity, equity, and inclusion. We're committed to creating a workplace that's welcoming and supportive of all employees, regardless of their background, culture, or identity. Our company culture is built on the following values:

• Collaboration: We believe that collaboration is key to achieving our goals and delivering exceptional results.
• Innovation: We're committed to innovation and continuous improvement, always looking for new and better ways to do things.
• Customer Focus: We're dedicated to delivering exceptional customer service and building strong relationships with our customers.
• Diversity, Equity, and Inclusion: We believe that diversity, equity, and inclusion are essential to creating a workplace that's welcoming and supportive of all employees.

Compensation and Benefits:

At arenaflex, we offer a competitive salary and benefits package, including:

• Medical, dental, and vision plans
• 401(k) and FSA/HSA
• Commuter benefits
• Tuition assistance plan
• Vacation and sick time
• Paid parental leave

How to Apply:

If you're a motivated and experienced Customer Success Project Manager looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

arenaflex is an Equal Opportunity/Affirmative Action employer. We're committed to creating a workplace that's welcoming and supportive of all employees, regardless of their background, culture, or identity. We're proud to be recognized as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021, and 2020, and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019, and 2018. Apply for this job