Experienced Bilingual Customer Support Specialist – Delivering Exceptional Service at arenaflex
At arenaflex, we're passionate about providing top-notch customer support that exceeds our customers' expectations. As a Bilingual Customer Support Specialist, you'll play a vital role in delivering legendary service that sets us apart from the competition. If you're a customer-focused individual with excellent communication skills and a passion for helping others, we want to hear from you!
About arenaflex
arenaflex is a leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. As a family-owned company, we're committed to stability, success, and growth. Our California branch is located at 4810 South Hellman Avenue, Ontario, CA 91762, and we're looking for talented individuals to join our team.
Why arenaflex?
* Learn: In-depth training helps you sharpen communication and problem-solving skills.
- Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.
- Connect: Build strong relationships in our collaborative in-person setting with regular team events.
Position Responsibilities
As a Bilingual Customer Support Specialist, you'll be responsible for:
- Processing customer orders, making product recommendations, and handling account inquiries using world-class technology.
- Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
- Building business relationships with customers over phone, email, and chat.
- Understanding customer needs and recommending arenaflex's best solutions.
- Helping customers navigate arenaflex's website and online ordering.
Minimum Requirements
To be successful in this role, you'll need:
- A high school diploma or equivalent; a bachelor's degree is preferred.
- Excellent problem-solving, listening, and communication skills.
- Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
- Bilingual (English/Spanish) – fluent in both verbal and written forms.
Benefits
As an arenaflex employee, you'll enjoy:
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
- Best-in-class, clean, modern facilities.
- First-class fitness center and nearby walking path.
Compensation
You'll be rewarded with a competitive hourly rate of $25 to $30 per hour, with a significant growth and earning potential. Plus, enjoy a $2 shift differential!
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now by clicking the link below: Apply for the job now! Apply for this job Apply for this job