Experienced Customer Service Representative – Phone and Chat Support for arenaflex Members
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a key member of our U.S. Member Service Center team, you'll play a vital role in providing top-notch support to our valued customers through phone and chat interactions. If you're passionate about delivering world-class service, possess excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a global membership warehouse chain that's dedicated to providing our members with the best possible shopping experience. With a wide range of products and services, we're committed to helping our members save time and money while enjoying the convenience of shopping from the comfort of their own homes. Our Member Service Center is the heartbeat of our operations, and we're looking for talented individuals like you to join our team and help us deliver exceptional customer experiences.
Job Summary
As an Experienced Customer Service Representative, you'll be responsible for answering a high volume of incoming phone calls and responding to member-facing chats to provide information regarding arenaflex.com, research member online issues, and assist with website navigation. You'll use your problem-solving skills and critical thinking to resolve order/product/delivery issues, and work collaboratively with our buying and operations staff to ensure seamless customer experiences. If you're a customer service enthusiast with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Answer a high volume of incoming phone calls and/or member-facing chats to provide information regarding arenaflex.com, research member online issues, and assist with website navigation
- Determine member needs and provide appropriate solutions, including answering general arenaflex.com/product questions and researching complex situations regarding online orders, tracking, and deliveries
- Consider and offer compensations as necessary
- Operate as the liaison between arenaflex.com customers, vendors, buying, and operations staff
- Use multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
- Use problem-solving and critical thinking skills to resolve order/product/delivery issues
Required Skills, Abilities, and Certifications
* Education/Training: High School Diploma or GED preferred
- Licenses/Certifications: Ecommerce Member Service Agent Certification after completion of 14-day training course
- Experience: Previous customer service experience preferred
- Knowledge/Skills:
+ Customer Service + Computer literacy + Professional business writing + Proficiency with typing (Minimum typing speed of 30 wpm) + Excellent communications skills
- Must be able to work a flexible schedule including weekends and split days off
Recommended Skills, Abilities, and Certifications
* Strong background in customer service including excellent communication skills, prompt friendly service, and excellent follow-through
- Ability to adapt and work well under pressure in a fast-paced environment
- Ability to take ownership and solve problems
- Ability to demonstrate learning and decision-making skills
- Strong time management skills
- Bilingual capabilities a plus
Inclusive Hiring Information
At arenaflex, we're committed to creating an inclusive and diverse workplace that welcomes and values all individuals, regardless of their background, identity, or abilities. We're an equal opportunity employer and consider all qualified applicants equally without regard to:
- Race
- Color
- Religion
- Sex
- Sexual orientation
- Gender identity
- National origin
- Veteran status
- Disability status
- Minority and disadvantaged groups
- LGBTQ+ friendly workplace
- Age-inclusive
- Diversity and inclusion training or programs
Benefits
As a valued member of our team, you'll enjoy a range of benefits, including:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Environment and Culture
Our Member Service Center is a dynamic and fast-paced environment that's dedicated to delivering exceptional customer experiences. As a member of our team, you'll have the opportunity to work with a talented group of individuals who share your passion for customer service and are committed to making a positive impact.
Compensation and Hours
* Pay: $20.50 - $30.90 per hour
- Expected hours: 24-40 per week
- Shift: Evening shift
How to Apply
If you're a customer service enthusiast with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job