Experienced Customer Care Advocate – Insurance Industry Expertise

At arenaflex, we're on a mission to revolutionize the way we serve our customers. As a Customer Care Advocate, you'll play a vital role in delivering exceptional experiences that exceed our customers' expectations. If you're passionate about problem-solving, customer-centricity, and continuous improvement, we want to hear from you!

About arenaflex

arenaflex is a leading global financial services company, providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. With operations in over 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.

Job Summary

We're seeking an experienced Customer Care Advocate to join our Global Customer Solutions and Operations (GCSO) contact center team. As a Customer Care Advocate, you'll handle inbound customer service inquiries via telephone and/or email, resolving complex customer issues with a focus on delivering exceptional service experiences. You'll leverage effective listening skills, diligence, and a strong desire to ensure that every customer interaction is exceptional.

Responsibilities

* Respond to customer requests via telephone or email, providing excellent service to arenaflex's customers who have insurance or other financial service products or benefit plans

• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
• Enhance and strengthen the relationship between the customer and arenaflex using effective communication skills, keen listening skills, and empathy
• Support special product and/or service campaigns as needed, or if solicited by the customer
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills

Requirements

* 1+ years of customer service experience

• Flexible to work specific shifts during hours of operation between 8:00am – 11:00pm EST, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need
• Candidates must be available for the full duration of training in office from June 23rd to August 11th
• New hires should live a commutable distance from the site the role is posted in

Preferred Qualifications

* High School diploma or GED equivalent

• Some college, or professional certification
• Insurance or Financial Services industry experience or Product specific experience
• Prior Call Center experience is highly preferred
• A demonstrated ability to learn quickly and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions
• A passion for serving customers and a personal commitment to following through in a dynamic, challenging environment
• Strong computer/keyboard skills as well as solid math, analytical, and critical thinking skills
• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of arenaflex

Benefits We Offer

* Competitive compensation at $20/hour

• Paid training
• Dental, medical, and life insurance
• Retirement plans including 401(k)
• Paid time off
• Paid overtime
• Programs designed to strengthen and reward your performance
• Comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability
• Company-paid life insurance and legal services
• Retirement pension funded entirely by arenaflex and 401(k) with employer matching
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP) and digital mental health programs
• Parental leave
• Volunteer time off
• Tuition assistance

Why Join arenaflex?

* We're a leader in the insurance industry, with a rich history and a commitment to innovation

• We offer a comprehensive benefits package that supports your physical and mental well-being, financial security, and career growth
• We're a diverse and inclusive organization, with a culture that values empathy, collaboration, and continuous learning
• We're committed to making a positive impact in our communities, through volunteerism and philanthropy

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's shaping the future of financial services, apply now! Apply for this job