Experienced Customer Solutions Representative - Collector - Jacksonville, FL - Starting August 2025

At arenaflex, we're on a mission to revolutionize the way people interact with financial services. As a Customer Solutions Representative - Collector, you'll play a vital role in helping us achieve this goal. If you're passionate about delivering exceptional customer experiences and have a knack for finding creative solutions, we want to hear from you!

About arenaflex

arenaflex is a customer-centric, leading digital financial services company that's passionate about providing innovative financial solutions to our consumer, commercial, and corporate customers. We're committed to "Doing it Right" and being a trusted financial-services provider. Our team is dedicated to fostering a culture of diversity, inclusion, and employee well-being, and we're proud to be an equal opportunity employer.

The Opportunity

As a Customer Solutions Representative - Collector, you'll be working in a fast-paced, dynamic environment where no two days are ever the same. You'll be contacting arenaflex auto loan customers to remind them about late or missed payments, getting to the root of the issue, and helping customers bring their accounts current by negotiating payment arrangements. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Key Responsibilities

* Work closely with clients to understand their reason for delinquency and current financial situation to gain commitments for past due payments

• Offer suitable alternatives, in addition to explaining consequences of delinquency to customers in the attempt to resolve delinquency
• Document all accounts accurately, clearly, and concisely noting the reason for hardship and potential repossession loss, as well as adhere to all state and federal laws in the handling of accounts
• Demonstrate commitment to serving customer needs with the ability to problem solve or escalate special circumstance efficiently and with insight
• Respond to customer inquiries via telephone, Shaw workflows, and/or e-mails within an established timeframe

The Skills You Bring

* High School Diploma or equivalent required

• Prior experience in financial services or similar industry preferred
• Associate degree or bachelor's degree in business or related field may be used in lieu of experience
• Bilingual skills (Spanish) are a plus
• Excellent listening, oral, and written communication skills
• Attention to detail
• Professional phone etiquette
• Skip tracing skills preferred
• Sales and/or persuasive negotiation skills
• Microsoft Windows and internet-based applications experience required. Basic typing/data entry skills. Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
• Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management
• Able to work a flexible schedule which may include weekends, holidays, and overtime as necessary to meet business needs

What We Offer

* Competitive base pay: $47,840 - $52,000 per year

• Monthly incentives
• Hybrid work environment: 3 days in-office and 2 days remote
• Comprehensive training program with an emphasis on compliance, negotiating, and selling skills
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to industry-leading benefits, including medical, dental, and vision insurance, 401(k) retirement savings plan, and more

Total Rewards Program

At arenaflex, we're committed to providing our employees with a comprehensive Total Rewards program that meets their needs and supports their well-being. Our program includes:

• Time Away: 20 paid time off days, 11 paid holidays, and 8 hours of volunteer time off yearly
• Planning for the Future: industry-leading 401(k) retirement savings plan, student loan pay downs, and 529 educational save up assistance programs
• Supporting your Health & Well-being: flexible health and insurance options, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program
• Building a Family: adoption, surrogacy, and fertility assistance, paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts
• Work-Life Integration: Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for finding creative solutions, we want to hear from you! Apply now and join our team of talented professionals who are dedicated to making a difference in the lives of our customers. Apply for this job Apply for this job