Experienced Full Stack Customer Service Representative – Licensed P&C Agent
Are you a customer-centric professional with a passion for delivering exceptional service and a knack for sales? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Service Representative – Licensed P&C Agent to join our team in Glenwood, IA.
About arenaflex
arenaflex is a global leader in the insurance industry, with a rich history of innovation and a commitment to excellence. As a Fortune 500 company, we pride ourselves on our diverse and inclusive culture, where employees are empowered to grow and thrive. Our mission is to provide our customers with the confidence to move forward and seize opportunities, and we're looking for talented individuals like you to help us achieve this goal.
The Role
As a Full Stack Customer Service Representative – Licensed P&C Agent, you will play a critical role in delivering exceptional service and insurance recommendations to our customers. This is a combined service and sales role, with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided, and there is no outbound cold calling.
Responsibilities
* Work diligently to find resolution to customer concerns and escalate to the appropriate level when necessary
- Convey information efficiently, effectively, and appropriately to meet the needs of the customer
- Strive for first call resolution to provide "best in class" service
- Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer
Qualifications/Skill Sets
* Ability to work in a fast-paced team environment
- Dedicated to providing a positive customer experience
- Communicate clearly and professionally over the phone
- Strong technical background/ability to multi-task in several systems at once
- Willingness to learn new material and systems/applications
- Accountable and reliable
Requirements
* Property/Casualty Insurance License required
- High School Diploma or equivalent; some college is a plus!
- 1 or more years of insurance sales/service experience desired. Customer Service experience required
- Demonstrated job stability and attendance records
- Remote working experience a plus
- Solid computer, grammar, and multi-tasking skills
- US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future
What We Offer
* Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life
- All full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance
- 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave
- Hybrid working schedules of 3 days in the office and 2 days remote
Why Join arenaflex?
* We're a global leader in the insurance industry, with a rich history of innovation and a commitment to excellence
- Our diverse and inclusive culture empowers employees to grow and thrive
- We offer competitive benefits, flexible work arrangements, and opportunities for career growth and development
- We're passionate about making a difference in our customers' lives and in our communities
How to Apply
If you're a motivated and customer-focused professional with a passion for sales and service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about how you can contribute to our team's success.
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic, including race, color, sex, religion, creed, national origin or place of birth, ancestry, age, disability, affectional or sexual orientation, gender expression or identity, genetic information, sickle cell trait, or atypical hereditary cellular or blood trait, refusal to submit to genetic tests or make genetic test results available, medical condition, citizenship status, pregnancy, childbirth, or related medical conditions, marital status, civil union status, domestic partnership status, familial status, or family responsibilities, military or veteran status, including unfavorable discharge from military service, personal appearance, height, or weight, matriculation or political affiliation, expunged juvenile records, arrest and court records where prohibited by applicable law, status as a victim of domestic or sexual violence, public assistance status, order of protection status, status as a smoker or nonsmoker, membership or activity in local commissions, the use or nonuse of lawful products off employer premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters, or any other classification protected by applicable law.
Accommodations
If you require any accommodations through the application process, please send an email to [insert contact information]. Apply for this job