Account Manager

Are you a proactive team player with great business acumen? Do you understand the importance of excellent business relationships and know how to translate this understanding into creating and maintaining these relationships? Then you will be perfect for this story. We’re looking for an Account Manager to start a new adventure and join our ambitious and dynamic team. As Account Manager, you will be responsible for the commercial and operational relationship with customers from the iGaming industry to maximize  the game portfolio and actively seek new opportunities. Location: Malta or Remote

Your responsibilities:

• Serve as the primary point of contact for commercial support, assisting highly strategic customers both before and after launch.
• Create and oversee detailed account plans to drive specific business objectives and meet KPIs.
• Identify opportunities and develop strategies to increase revenue and margins from customers, including tailored commercial incentives, promotional campaigns, and effective upselling of content and products.
• Collaborate with both customers and internal teams to triage and raise software issues.
• Build and maintain strong, long-term relationships with customers while spotting and pursuing new business development opportunities.
• Monitor operator performance closely by regularly reviewing key KPIs such as revenue, game positioning, and promotional efforts.
• Be the gate keeper for all product / game launches, upgrades as well as all legal, contractual and Compliance matters associated with your customer.
• Support the Sales team with commercial activities, including onboarding new operators, securing contracts, and other necessary initiatives.
• Address daily queries and resolve commercial issues raised by operators promptly and effectively.
• Act as the main liaison for operators on all day-to-day commercial matters, fostering lasting relationships and taking full ownership of the customer experience - own the Customer.
• Forecast and track key account metrics with accuracy to support business goals.
• Maintain working knowledge of competitors and industry trends.
• Contribute new ideas on how to improve the Bragg offering; pro-actively improving and sharing knowledge of industry competitors and customers, news, changes and developments across the team.
• Identify solutions and improve processes to reduce support costs.
• It is essential to use CRM daily in your day-to-day customer management. What you bring to the team:
• 3+ years’ experience within the e-gaming industry in a similar role ideally within a B2B environment with a track record of high performance
• Previous experience of managing customers and increasing revenues.
• Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems.
• Demonstrate an ability to build and sustain relationships at any business level.
• Must have a technical background, understanding the concepts of the Software Development Life cycle
• General knowledge of SQL queries and reports.
• Experience analysing data and trends.
• Demonstrate strong strategic thinking and problem resolution skills.
• Bring fresh and innovative ideas to the team, using out-the-box thinking to achieve Results.
• Demonstrate a clear knowledge of how to generate results in a complex commercial environment.
• Have extensive knowledge on iGaming content with specific expertise in online casino games
• Experienced at effective client management at senior level.
• Sound commercial awareness and knowledge of business development.
• Analytical with the ability to think strategically.
• Ability to build strong relationships and communicate effectively.
• Familiarity with online gaming software and front-end development is an advantage.
• Solid technical background with hands-on experience in digital technologies.
• Requires effective leadership and facilitation skills in project planning and execution, risk and issue mitigation and escalation when appropriate

          What’s in it for you:

• Competitive compensation (based on your experience);
• Remote work model;
• Educational learning opportunities to support each employee's professional growth journey;
• Team buildings, and informal gatherings.

          Our way:

• We are highly business-oriented, with a strong focus on long-term relationships with our clients,
• As a team of highly skilled experts, we appreciate genuine relationships and co-worker support,
• We nurture honest relationships within teams, between teams, and with our business partners.

  Did we catch your attention? Become a part of our story - apply now! Send us your resume and portfolio, and add examples of your past work.