Experienced Customer Service Representative – Irving, TX at arenaflex
At arenaflex, we're more than just a leading distributor of shipping, industrial, and packaging materials – we're a family-owned company that's passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll be at the heart of our operations, working closely with customers to resolve their queries, answer their questions, and provide legendary service that sets us apart from the rest.
About arenaflex
arenaflex is North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. We're a family-owned company that's built on a foundation of trust, integrity, and a commitment to excellence. Our team is dedicated to providing the best possible service to our customers, and we're always looking for talented individuals who share our passion for delivering exceptional results.
Job Summary
As a Customer Service Representative at arenaflex, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Work collaboratively with colleagues to resolve customer issues and provide exceptional service
Minimum Requirements
* High school diploma or equivalent
- Bachelor's degree preferred
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center and beautifully maintained walking paths
Work Environment and Company Culture
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional results, and we're always looking for talented individuals who share our values. We're a drug-free workplace, and we're proud to be an EEO/AA Employer/Vet/Disabled.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career development resources to help you succeed. Whether you're just starting out or looking to take your career to the next level, we're here to support you every step of the way.
Compensation, Perks, and Benefits
* Pay from $24 to $28 per hour with significant growth and earning potential!
- Includes $2 Shift Differential
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center and beautifully maintained walking paths
How to Apply
If you're passionate about delivering exceptional customer service and want to join a team that's dedicated to excellence, we want to hear from you! Apply now to become a Customer Service Representative at arenaflex.
Location
Irving, TX
Expected Salary
$24 - 28 per hour
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