Lead Remote Care Coordinator (Hyderabad, Telangana, IN)

Remote Patient Care Coordinator – Eligibility & Job Description - India

We are looking at Remote Patient Care Coordinator talent at India location to manage our Epic EHR In-Basket.

Eligibility Criteria

Education: 

• B.Sc. or M.Sc. in Health Science, healthcare administration or related field or an equivalent combination of education and experience

Experience:

• B.Sc. or M.Sc. in Health Science, healthcare administration or related field or an equivalent combination of education and experience
• MBA preferrable in Healthcare/ Hospital Administration
• 3 to 5 years of progressively responsible experience in a clinical healthcare setting, with demonstrated knowledge in medical terminology and clinical workflows.
• Demonstrated excellence in attendance, reliability, punctuality in a fast-paced health care environment.
• Ability to adapt to changing workflows, patient volumes and service needs including cross coverage across teams and physical locations.
• Epic/MyChart proficiency, including in basket Message, Patient Lists, Referrals, Appointment Requests, discharge workflows and more.
• Demonstrated interest in professional growth, mentorship or precepting. Including onboarding and supporting new team members.

Job Description

• The remote patient care coordinator provides support services by working closely and communicating with the clinical team including providers, physician assistants, and nurse practitioners to complete administrative and clinical responsibilities. 
• The remote patient care coordinator will be performing various administrative, patient/providers communication and few duties while being aware and staying abreast with various legal and ethical protocols. 
• Performing duties remotely/from Providence Global Centre location.
• Maintaining confidentiality of patient-related data, protected health information (PHI) and comply with HIPPA and institutional policies.

Responsibilities

• Managing Epic In basket for different workflows such as Referral Requests, Appointment Requests and more.
• Ensuring that all the messages have the necessary and accurate response and actions as per the standard operating procedures.
• Time Management: Effectively manage time and prioritize tasks, as they may need to handle multiple responsibilities simultaneously.
• Technical skills: Proficiency in using technology and software tools commonly used in remote healthcare, such as electronic health records (EHR) systems, telehealth platforms, and other communication tools, is important. Communication skills: Strong verbal and written communication skills are essential to effectively interact with patients, healthcare providers, and other team members remotely.
• Medical knowledge: A good understanding of medical terminology, basic medical procedures, and healthcare regulations is necessary to fulfill the responsibilities.
• Attention to detail: The Remote Patient Care Coordinator must be detail-oriented, as accurate documentation and data entry are crucial for maintaining patient records and providing quality care.
• Language proficiency: Depending on the patient population and employer requirements, fluency in one or more languages, including English is necessary.