Care Coordinator Central BH- Little Rock (Pulaski Co)

Position Title: Care Coordinator Department: Coordinated Care Full Time/Part Time, Exempt/Nonexempt: Full Time, Non-Exempt Reports To: Supervisor, Care Coordination 

Position Summary: The Managed Care Coordinator plays a crucial role in facilitating and coordinating the delivery of managed care services within an organization. This position is responsible for managing and overseeing the administrative processes associated with managed care plans, ensuring compliance with relevant regulations, and ensuring effective communication between healthcare providers, insurance companies, and patients.

Key Responsibilities: •    Coordinate Managed Care Services:  o    Oversee and facilitate the coordination of managed care services, including verifying eligibility, managing referrals, and obtaining authorizations for medical procedures, treatments, and services. o    Deliver personalized health education and coaching to members based on identified concerns outlined in treatment and service plan. requested services, ensuring compliance with established guidelines and policies. o    Provide member support access in addressing social determinants of health, such as facilitating access to exercise opportunities and nutritious food.

•    Insurance Verification:  o    Verify insurance coverage and benefits for patients, ensuring accurate and up-to-date information is obtained and documented. o    Conduct utilization reviews to evaluate the medical necessity and appropriateness of  o    Collaborate with insurance companies and healthcare providers ensuring availability and quality of services. o    Facilitate coordination with diverse healthcare providers for diagnostics, ambulatory care, and hospital services.

•    Member Advocacy:  o    Serve as a point of contact for members, addressing their questions, concerns, and complaints related to managed care services, and advocating for their needs within the organization. o    Encourage initiatives aimed at improving the health of patients and their communities, including outreach efforts, quality improvement initiatives, and patient panel management. o    Coordinate community-based management of medication therapy

•    Compliance and Documentation:  o    Ensure compliance with applicable laws, regulations, and contractual obligations related to managed care services. Maintain accurate and complete documentation of all interactions, authorizations, and communications. o    Ensure compliance with the PCSP and assist with any resources needed or barriers to accessing treatment.

•    Continuous Improvement:  o    Identify opportunities for process improvement and efficiency enhancement in managed care operations. Propose and implement strategies to optimize service delivery and enhance patient satisfaction. o    Collaborates with both external and internal stakeholders to ensure the highest level of service efficiency.