VP, Sales - Enterprise ITSM & Automation (Remote)

SymphonyAI Enterprise IT is revolutionizing IT operations for global enterprises through innovative, AI-first platforms. Our solutions harness generative and agentic AI to deliver rapid value, streamline service management, and empower IT teams to be more proactive, agile, and cost-efficient. As a trusted partner to CIOs and IT leaders, SymphonyAI accelerates transformation, helping organizations become truly “AI First and AI Fast".

Role Overview Are you ready to help lead the disruption of legacy IT platforms? SymphonyAI Enterprise IT is seeking an entrepreneurial, inspiring Vice President of Sales – North America to lead a dynamic team of four sales professionals driving exponential growth and capturing new logos in the enterprise space.

You’ll be at the forefront of bringing our AI-powered ServiceOps platform to innovative IT organizations, focused on next-generation ITSM, ITAM, and AI-led business automation. As a hands-on leader, you’ll work side-by-side with your team, shaping strategy, engaging with customers, and positioning SymphonyAI as the go-to alternative to legacy tools like ServiceNow.

What Makes This Role Special

• Impact at Scale: Play a key role in SymphonyAI’s fast-growing Enterprise IT division, directly influencing the digital transformation of Fortune 1000 companies.
• Innovation Leader: Evangelize the most advanced “AI First” IT platform, leveraging generative and conversational AI to deliver “AI Fast” outcomes.
• Team Builder: Lead and inspire a talented sales team, coaching them to win and grow in a highly competitive market.
• Strategic Partnership: Work closely with C-suite execs, shaping their vision for modern IT operations and demonstrating tangible ROI powered by AI and automation.
• Career Growth: Operate in a collaborative, high-velocity environment where your contributions have direct visibility and potential for advancement.

Key Responsibilities

• Own and deliver multi-million-dollar net new bookings across SymphonyAI’s AI-driven ITSM, ITAM, and enterprise automation offerings.
• Lead, mentor, and expand a team of four enterprise sales professionals, ensuring high performance and professional growth.
• Articulate SymphonyAI’s differentiated “AI First” and “AI Fast” value proposition to CIOs, CTOs, and IT leadership, highlighting outcomes such as reduced ticket volumes, lower operating costs, and improved satisfaction.
• Guide consultative, multi-product sales cycles, positioning SymphonyAI as the alternative to traditional, slow-moving IT platforms.
• Partner with marketing, demand generation, and product teams to align GTM strategies and accelerate pipeline growth.
• Ensure strategic execution and deal closure in complex, multi-stakeholder buying environments.

Qualifications

• 15+ years of enterprise SaaS or IT platform sales experience, with a proven record of exceeding targets in high-growth environments.
• Demonstrated success leading teams and selling to CIOs and IT organizations within large enterprises.
• Success competing against ServiceNow, BMC, or similar platforms.
• Deep understanding of IT operations, ITSM/ITAM markets, and the latest AI trends.
• Strong communication, negotiation, and executive presence.

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Who We Are  SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1600+ Enterprise customers globally and has grown to 2,300 talented leaders, data scientists, and other professionals across over 30 countries.