Experienced Customer Service Representative – Pest Control and Home Builder Services

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in delivering top-notch service to our customers, ensuring their satisfaction, and driving business growth. If you're passionate about making a difference in people's lives and have a knack for providing exceptional customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of pest control and home builder services, with a strong presence in the industry. As a subsidiary of a financially stable and growing company, we're committed to innovation, customer satisfaction, and employee development. Our unique Taexx built-in pest control system during a home's construction sets us apart from the competition, and our Women's Leadership Initiative inspires, empowers, and assists in the professional development of women in the workplace.

Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Providing positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from arenaflex Pest Defense
• Regularly communicating with internal and external customers of arenaflex Pest Defense
• Providing information to prospects and initiating new service
• Answering questions, researching problems, resolving issues, providing pricing (non-termite), scheduling service(s), and providing closure for customers
• Interacting with customers/prospects by scheduling various pest and builder-related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conducting telephone conversations with customers about issues surrounding their service in a professional manner
• Entering service-related notes in system software
• Providing general marketing information to prospects and customers as requested
• Conducting follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintaining customer files on computer and in filing system
• Validating technician paperwork for completeness and accuracy
• Filing Technician paperwork in customer files
• Updating notes in system with technician and other employee customer information
• Printing, distributing, and reviewing service tickets for technicians
• Having a basic knowledge of technician's job and processes of company's treatment processes
• Properly following arenaflex Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalating appropriate inquiries or problems to managers
• Collecting and reconciling payments received by technicians

Perks and Benefits

* Competitive pay ($33,000 - $35,000 annually)

• Comprehensive benefits package including medical, dental, vision
• Company-paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• Opportunity to advance within the company
• Recognition for a job well done
• Friendly work environment
• Employee referral bonuses
• Opportunity for professional growth and respect that comes from working for an industry leader

Why arenaflex?

* arenaflex is the #1 pest management company to homebuilders

• Currently performs more than 2,000,000 services a year
• The company has exclusive technology with its unique Taexx built-in pest control system during a home's construction
• Pest Management Industry is growing and is a recession-resistant line of business
• Women's Leadership Initiative at arenaflex inspires, empowers, and assists in the professional development of women in the workplace

Qualifications

* Minimum Requirements: + Must have 1 year of previous customer service experience + Entry-level customer service skill and technique + Basic/entry-level understanding of computers + Entry-level skill on use of company telephone features and how to use them + Must be 18 years or older with a high school diploma or GED

Physical Demands / Working Environment

* Candidates must meet physical job requirements and safely perform the job duties with or without accommodation

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer If you're passionate about delivering exceptional customer service and have a knack for making a difference in people's lives, we want to hear from you! Apply now to join our team and become a part of arenaflex's success story! Apply for this job Apply for this job