Remote - Medical Receptionist
CareHarmony is fulfilling an opportunity in healthcare and chronic care management in an ever-changing industry. We thrive in our ability to support our providers and their patients. We are looking for an individual excited to join a growing startup designed to bring value and quality service to population health.
CareHarmony has an immediate opening for a Remote Medical Receptionist with a solid phone presence that thrives in a high-volume environment. The Receptionist will be the primary support for all incoming calls, directing as needed and resolving minor inbound concerns.
Shift: 10:30am - 7pm CST
Pay: $14.50/hr
Duties/Responsibilities:
- Handle all inbound calls to the organization; determine the purpose/screens and directs to the appropriate department or team member.
- Routes messages and escalations to the appropriate department or team member
- Schedules appointments, reschedules as needed.
- Performs administrative and clerical support tasks.
Professional Experience:
- Required: Minimum of one (1) year experience in a Customer Support, Administrative, Healthcare Reception, Provider Office, or Patient Relations role
- Preferred: Minimum of one (1) year clinical experience
- Preferred: Active Clinical Multi-State/Compact License
Required Skills/Abilities:
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Positive, uplifting personality with a natural ability to handle and deescalate escalations
- Basic understanding of administrative and clerical procedures
- Fundamental experience working with Microsoft Office Suite or related software
Education and Experience:
- Associates' Degree or equivalent preferred
Work Environment:
Work is performed remotely, hardware provided, and the employee fulfills the internet requirement to company standards. Remote employees must maintain a professional work environment (room with a door) as if in an office setting without distractions that could disrupt the employee’s work and communication with clients, patients, or internal team members.