Licensed Practical Nurse (LPN) Call Center Remote - Full Time

Job Summary

The Licensed Practical Nurse (LPN) will play a crucial role within the Call4Health care team, operating in a remote capacity. In this role, LPN will support Call4Health clients by efficiently managing Electronic Health Records (EHR) and patient portals. In addition, the LPN will provide patient education, troubleshoot Remote Patient Monitoring (RPM) equipment and results, counsel patients with chronic diseases, follow up with patients in between provider visits, and refill medications per protocol. The LPN will follow established protocols in order to facilitate effective communication among healthcare professionals and patients, ultimately enhancing patient outcomes and relieving provider stress.

Duties and Responsibilities

The following duties and responsibilities reflect the expectations of this position but are not all- inclusive.

• Monitor Physician EHR inboxes and patient portal requests and perform tasks within LPN scope of practice, and respond to patient inquiries according to established protocols.
• Refill prescription requests by established protocols, notify providers and ensure patient care tasks are completed for critical results, and coordinate follow-up care post-discharge or post-operative.
• Facilitate referrals and collaborate on addressing prior authorization requests that require clinical consultation, while also assisting with requests from other agencies such as hospitals, Public Health departments, nursing homes, funeral homes, and Departments of Labor or Motor
• Manage Remote Patient Monitoring (RPM) results by tracking patients' real-time disease results and delivering education on managing chronic diseases such as diabetes, hypertension, and COPD. 
• Medically screen and qualify patients for clinical trials. Perform follow-ups and patient education.
• Carry out additional responsibilities as needed to assist the healthcare team and enhance the delivery of patient

Education and/or Experience

• Licensed Practical Nurse
• 5+ years of full-time clinical experience as an LPN, particularly in primary care for adult, pediatric and geriatric patients. Experience in OB/GYN, Orthopedic, Ambulatory Care or Home Health are also
• Experience using at least two electronic health record (EHR) systems is required
• An active unencumbered e-NCL or Enhanced Nurse Licensure Compact license, additional non-compact state licensure would be considered an asset; candidates should also be willing to obtain additional licenses at the company’s request. 

Qualifications & Skills

• Teamwork: Demonstrated ability to collaborate effectively with peers, cross-functional teams, and client
• Leadership: Proactive in stepping up to lead, when necessary, capable of motivating colleagues, helping to troubleshoot problems and sharing knowledge for the enhancement of team
• Customer Service: Exceptional empathy, patience, and active listening skills to understand and address patient needs
• Quality: Strong attention to detail in charting, utilizing correct grammar, spelling, and medical terminology to ensure complete and accurate patient
• Organization & Time Management: Highly organized, capable of handling and documenting tasks, delegating to others where possible, and providing thorough communications to providers, patients and staff. 

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must be able to sit for extended periods, talk, and engage in active listening without visual contact with
• Occasional standing and the use of hands for operating office equipment are required, with infrequent stooping, kneeling, or
• Ability to hear in normal range and wear a headset/ earpiece
• Good visual acuity to read computer screens, scripts, forms
• Able to work remotely at home in a private HIPAA compliant workspace
• Able to house company equipment needed to perform job
• Broadband Internet Access
• Participation (via telephone or video) in staff meetings
• Able to thrive in a fast-paced
• Demonstrated capability to maintain professional relationships with diverse
• Must be flexible and adaptable to change, managing stress
• May require occasional overtime or adjusted starting