Account Manager (KR Region)
This is a remote position.
About OmniShelf: OmniShelf empowers small-format retailers (Convenience, Liquor, Petrol Stations, Health & Beauty) with real-time store intelligence via our AI and Computer Vision platform. Store teams use standard mobile devices to instantly scan shelves, detect stock-outs, improve planogram compliance, and boost sales. Our unique edge computing approach processes data 100% offline directly on the device (scanning, analysis, reporting, task creation), ensuring fast, reliable store automation without cloud dependency or downtime. We provide actionable insights to store employees and managers to drive efficiency and growth for retailers often underserved by complex tech to ensure “Right Product. Right Shelf. Every Time.” About The Role:We are seeking a results-driven Account Manager based in the South Korea region to oversee the full client lifecycle—from pre-sales engagement and onboarding to long term success and growth. The ideal candidate will build strong client relationships, lead proof of value assessments, and collaborate closely with Operations during implementation to ensure customer satisfaction. This role involves driving project delivery, tracking performance against business objectives, and identifying up- and cross-sell opportunities within the OmniShelf suite. Strong interpersonal, organizational, and time management skills are essential, along with a customer-focused mindset. The Account Manager will also manage timely invoicing and serve as the key liaison between clients and internal teams.
Key Responsibilities:- Project Management: Oversees and leads client implementations and onboarding to ensure POV, implementation & rollout projects are completed efficiently and on time.
- Customer Success Management: Develop long-term relationships with key client stakeholders to understand their needs and provide tailored solutions. Proactively identify and address client concerns.
- Monitor Performance: Track account performance metrics in relation to the business case and requirements and prepare regular reports highlighting successes and areas for improvement.
- Up & Cross-sell: Identify and define up- and cross-selling opportunities in the OmniShelf product suite connected with client’s needs.
- Invoicing: Be responsible for timely invoice payment.
- Service Delivery responsibilities: Serve as the main contact between internal teams and clients for clear communication and conflict resolution.
- Pre-Sales: Involved in pre-sales activities such as demos & rollout planning to support new client closure/onboarding.
Requirements
Must Haves:- Account Management Experience: 5+ years of experience in Account Management, Sales, or Customer Success roles. Mid level profile with proven experience in account management or sales, ideally in FMCG, retail, and/or CPG brands.
- IT Product Knowledge: Strong understanding of IT products and B2B SaaS, with experience in client onboarding and implementation.
- Familiarity with CRM systems (e.g., HubSpot, Salesforce) and sales pipeline management.
- Language Proficiency: Essential proficiency in English and a Native Speaker in Korean.
- Communication Skills: Excellent communication and negotiation skills for effective collaboration with clients and teams.
- Location Flexibility: Willingness to work in South Korea to meet regional client needs.
- Education: Bachelor's degree in Business, Marketing, or a related field.
Benefits
Our Perks:- Remote/Hybrid position
- Flexible working hours
- Team that you can learn a lot from
- Brand that is about to conquer the Retail world
- Opportunity to be part of a story worth telling