Customer Success Manager
Customer Success Manager
About Vehlo
We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
What You’ll Do:
- Receive and welcome new Protractor users to the application
- Set up new Protractor instances, including databases
- Configure the Protractor application to accurately match the shop’s business process
- Deliver customer training on product and features
- Identify key subject matter experts within the auto shop
- Deploy 1:1, customized training of the Protractor application
- Engage with the customer base post-training for product feedback
- Manage your assigned customers