Director, Growth (West, Enterprise)

About Paytient: We’re on a mission to help people better access and afford care.

Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost.

Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.

About The Role

Paytient is seeking a Director, Growth to scale revenue in the West Coast of the US from a focused list of brokers and employers, while also servicing all in-bound leads from employers in the given territory.

The focus of the Director, Growth is to unlock revenue from employer accounts with an average of 5,000+ lives by focusing on being an expert in the industries where Paytient has the biggest right to win. This is a quota carrying role, and you will be responsible for owning the inputs needed to reach your revenue goals.

In this role, you are expected to be an expert in the Paytient offering, while also being an expert in your customer’s unique business challenges and opportunities. You will be responsible for owning the broker and employer direct relationships, and partnering directly with our referral partners. You must be able to move quickly, context shift effectively, and generate results in a rapid growth environment.

You are expected to show up for every sales call having a baseline level of understanding of the employer’s business, and their unique needs and opportunities. You must be able to create an emotive connection from first engagement through to closed/won deals to maintain a lead-to-closed/won ratio that will let you hit your revenue goals consistently every quarter.

All of your efforts as Director, Growth should all be rooted in building trust with your customer in the pursuit of driving sustained YoY revenue growth from a focused number of brokers who become your long-term business partners.

What You’ll Do

• Own the West Coast territory, and be responsible for the full sales cycle with employers that are HQ’d in your set region with an employee population of 5,000 or more.
• Focus on building trusted, long term relationships that yield recurring revenue opportunities.
• Build your pipeline by working directly with a focused list of broker(s), or with the employer directly. The broker/employer engagement strategy will vary by deal, and you will leverage your 10+ years of sales expertise to determine how best to navigate the sale, and determine who requires a seat at the table.
• Partner closely with VP, Growth to develop a business plan that allows you to hit your revenue goals with confidence on a quarterly basis.
• Coordinate several sales contracts simultaneously, and act fully responsible to your customers throughout the entire sales cycle.
• Own the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business, while growing existing accounts.
• Use your solution selling expertise to respond efficiently to customer needs and identify business potential in order to create a strategic, long-term partnership with your customers.
• Strengthen client relationships through regular engagement, including virtual and face-to-face meetings, hosting Lunch and Learns at your assigned broker offices to drive education/consideration, and regular follow-ups via calls, emails, and LinkedIn posts that will attract their attention.
• Prioritize and be present at key industry events where your assigned customers will be present to generate market interest.
• Work in partnership with our team of Growth Marketing, Revenue Operations, Partnership Lead, and Enterprise Sales leads to maximize all sales opportunities.
• Partner with Revenue Operations to provide feedback on any CRM and/or Sales tool enhancements that will increase our ease of doing business.
• Maintain accuracy in Hubspot hygiene across all deals on a weekly basis, and be obsessed with managing pipeline to goal.
• Attend weekly 1:1s with VP, Growth to review pipeline, and make clear, direct asks on where support is needed to remove roadblocks or create opportunities in order for you to hit your revenue goals.

What You’ll Bring

• 10+ years of work experience in Sales, Partnerships, Business Development, or a relevant field.
• Experience working in the Google Suite, and expertise in building slides and working in sheets.
• Credibility at all levels and evidence of building positive relationships internally and with the customer.
• Effective communication skills with the ability to build influential relationships and deliver results in a cross-functional environment.
• Successful history of net direct new business sales, proving consistent delivery against targets.
• High motivation, resilience and ambition to build a career at Paytient.

Benefits We Offer for Full-Time Roles

• Medical, dental and vision insurance
• $4,400 annual HSA contribution
• Paytient Health Payment Account (HPA)
• Monthly lifestyle spending stipend
• Five weeks of annual PTO
• Week-long fully paid 'summer break' for all employees!
• Ten weeks of bonding leave for new parents
• Two weeks of caregiver leave
• Employer paid short-term and long-term disability
• 401k plan access with a 4% employer match
• Stock options in Paytient
• ...and more!

Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. ⚠️ Important Notice ⚠️ Please note that all official Paytient recruiting emails come from @paytient.com. If you receive emails from any domain other than @paytient.com, do not respond and report it to us immediately.