ServiceNow Architect - HAM

This position is full time remote and requires an active secret clearance

Accelera Solutions is seeking a highly skilled and strategic Hardware ServiceNow Architect supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program with expertise in Hardware Asset Management (HAM). This role is focused on designing, implementing, and governing the end-to-end HAM solution within the ServiceNow platform. You will leverage ServiceNow to manage the complete lifecycle of hardware assets – from planning and procurement through deployment, maintenance, and eventual disposal. This includes architecting the HAM module, optimizing the CMDB for hardware assets, ensuring data integrity and building robust integrations.

Responsibilities:

HAM Architectural Strategy & Vision: o Define the long-term architectural vision, strategy, and roadmap for Hardware Asset Management within the ServiceNow platform, aligning with overall enterprise architecture and business objectives. o Lead the design of comprehensive, scalable, and secure HAM solutions that encompass the entire hardware asset lifecycle (planning, procurement, receiving, inventory, deployment, use, maintenance, refresh, disposal). o Translate complex business requirements from Finance, Procurement, Operations, and IT into detailed architectural designs and technical specifications for ServiceNow HAM.

ServiceNow HAM Module & CMDB: o Act as the subject matter expert and lead architect for the ServiceNow Hardware Asset Management (HAM) module, ensuring its optimal configuration and utilization. o Architect the ServiceNow Configuration Management Database (CMDB) specifically for hardware assets, focusing on data model integrity, relationships, normalization, reconciliation, and discovery strategies for various hardware types. o Design and implement robust automated workflows within ServiceNow using Service Catalog, Flow Designer and custom modules for key HAM processes (e.g., asset requests, procurement approvals, stockroom management, asset assignment, refresh/disposal).

Integration & Data Integrity: o Design and oversee complex integrations between ServiceNow HAM and critical enterprise systems, network discovery tools, and other asset inventory systems. o Establish and enforce data quality standards, governance frameworks, and reconciliation processes to ensure the accuracy and completeness of hardware asset data in ServiceNow.

Financial & Operational Optimization: o Architect solutions to track hardware asset costs, depreciation, lease information, and contract details within ServiceNow, enabling Total Cost of Ownership (TCO) analysis. o Drive the automation of asset-related financial processes and reporting, contributing to cost savings and improved financial visibility. o Develop strategies for hardware asset utilization tracking, lifecycle optimization, and proactive refresh planning.

Leadership & Governance: o Establish and enforce architectural standards, best practices, and governance policies for all aspects of HAM implementation and data management within ServiceNow. o Provide expert technical guidance, mentorship, and oversight to ServiceNow developers, administrators, and implementation partners working on HAM initiatives. o Lead technical design reviews, ensuring solutions are maintainable, extensible, and align with platform best practices.

Stakeholder Engagement & Innovation: o Collaborate extensively with cross-functional leaders (Procurement, Operations, IT, Compliance) to gather requirements, build consensus, and drive adoption of HAM solutions. o Stay abreast of the latest ServiceNow HAM features, industry trends, and emerging technologies to recommend innovative solutions.