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IT Support (Level 1)

Work from home Full-time role Hiring

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

  • Experience in IT support or helpdesk environments
  • Strong troubleshooting skills (remote support essential)
  • Familiarity with POS systems and retail environments (preferred)
  • Experience with ERP systems (e.g., Pronto) highly regarded
  • Understanding of Salesforce or ticketing systems (preferred)
  • Basic networking knowledge (Wi-Fi, devices, connectivity)
  • Strong communication skills (written and verbal)
  • Ability to work independently and prioritise tasks
  • WORKING REQUIREMENTS
  • Must be available to work onsite
  • Availability for weekend coverage (Saturday–Monday preferred)
  • Ability to respond to time-sensitive support issues

Core responsibilities:

  • IT Support
  • Monitor support channels (email, Salesforce, internal systems) for incoming issues
  • Respond to and resolve IT support requests in a timely manner
  • Troubleshoot issues remotely (POS systems, user access, basic network issues)
  • Escalate complex issues to senior IT or external providers when required
  • Retail System Support
  • Provide support for retail stores experiencing system or POS issues
  • Assist with troubleshooting hardware and software issues
  • Ensure minimal disruption to store operations
  • ERP System Maintenance
  • Maintain and support the company’s ERP system (e.g., Pronto or equivalent)
  • Clean and maintain data including:
  • Old orders
  • Work orders
  • Incomplete or incorrect records
  • Ensure system data remains accurate and usable for reporting and operations
  • Monitoring & Issue Management
  • Monitor Salesforce and other platforms for support tickets or alerts
  • Track issues through to resolution
  • Maintain clear records of problems and fixes
  • General IT Administration
  • Assist with user account setup and access management
  • Support internal systems and applications
  • Perform routine system checks and basic maintenance tasks

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

This is a remote position.

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This position is an excellent opportunity for motivated and detail-oriented teenagers looking to build valuable work experience in a fast-paced environment. Key Responsibilities: Accurately enter customer data into our internal systems. Review and verify data for accuracy and completeness. Organize and maintain data files and records. Assist in organizing information and preparing reports. Communicate effectively with team members to resolve discrepancies. Who We Are Looking For This role is perfect for a responsible 17-year-old who is eager to learn and grow. We are looking for candidates who meet the following criteria: Essential Qualifications: Must be 17 years old by the time of application. High School student or recent graduate preferred. Basic computer skills and familiarity with Microsoft Office Suite. Strong attention to detail and organization skills. Ability to work independently as well as a part of a team. Effective communication skills—both written and verbal. Willingness to learn and accept feedback. What We Offer Working at Hirevector comes with unique benefits tailored to help you thrive: Benefits and Perks: Flexible working hours that can accommodate your school schedule. A competitive hourly wage. Professional development opportunities and training. A supportive work environment with a focus on teamwork. Networking and potential career advancement within the company. Diversity and Inclusion At Hirevector, we value diversity and strive to create an inclusive work environment. We believe that the more diverse our workforce, the better we can serve our customers. We are proud to be an Equal Opportunity Employer where everyone can find success. Your Next Steps If you’re excited about the opportunity to gain skills and be part of an innovative team, we encourage you to apply! This position is a fantastic way for 17-year-olds to gain essential work experience and a chance to contribute to a global leader in technology. 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With the right guidance and opportunity, you can not only develop practical skills essential for your career but also join a company that embraces innovation and creativity. This is your chance to take those first steps toward a bright future. Don’t hesitate—apply today and be part of something bigger! FAQs Q: What is the minimum age requirement for this position? A: You must be at least 17 years old to apply for this position. Q: Do I need prior experience in data entry to apply? A: No prior experience is necessary, but basic computer skills and a willingness to learn are important. Q: What are the working hours for this role? A: The working hours are flexible and can be arranged to fit around your school schedule. Q: Will training be provided? A: Yes, comprehensive training will be provided to ensure you are fully prepared for your responsibilities. Q: What growth opportunities exist within this role? 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