Director – Facilities Operations – Talent Management

Job Responsibilities: (OTHER DUTIES MAY BE ASSIGNED)

• Oversee all facilities training programs, including curriculum development and content creation (videos, guides, resources, etc.).
• Lead monthly service manager training sessions (onsite) and support regional initiatives.
• Revamp and audit facilities training programs to ensure relevance and effectiveness.
• Partner with Director of Facilities Operations to provide oversight and confirmation of travel arrangements for field manager training.
• Oversee facilities new hire onboarding status, ensuring timely completion and attendance across all regions.
• Own and manage the learning management system (LMS), ensuring accurate tracking, reporting, and functionality for training purposes.
• Track training progress for facilities-related assignments and communicate updates to Regional Directors of Facilities (RDOFs).
• Assign facilities training to field teams in partnership with property operations and oversee compliance with deadlines; work closely with HR on other training needs.
• Review work order patterns with supervisor to identify trends and training needs.
• Track and report on facilities training program effectiveness, including establishing goals, measuring outcomes, and analyzing ROI for related initiatives.
• Manage the succession planning bench for facilities roles and oversee development plans for maintenance techs aspiring to become supervisors (company-wide and specific strategies as needed).
• Meet monthly with RDOFs and Regional VPs to review facilities recruitment and training needs, including open positions, turnover, disciplinary actions, and succession planning.
• Collaborate with supervisor to design and implement new service-related initiatives and processes (e.g., preventive maintenance plans, inventory systems, facilities assessments), including:
  • Identify organizational training gaps and create solutions for developmental issues and facilities bench building (processes, vendors, initiatives).
  • Vet vendors, manage communication, and oversee rollout and training for new vendor partnerships.
  • Update training frequency and cadence to keep content dynamic and aligned with any new initiatives.
• Take ownership of a specific subject matter area for the organization (as assigned).
• Other duties as assigned by supervisor.

American Campus Communities Culture Commitments

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash in the office and around our communities. No matter their position or duration at the organization, everyone picks up trash.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Skills, Knowledge & Expertise

• 5+ years of experience in facilities operations and training leadership roles.
• Proven ability to design, implement, and manage large-scale technical and mechanical training programs.
• Strong leadership and communication skills with experience managing systems and LMS platforms.
• Ability to travel up to 75% of the time.
• Highly organized with strong analytical skills for identifying patterns and creating solutions.
• Experience in vendor management and process improvement initiatives.
• Proficiency in Microsoft Office Suite; familiarity with an LMS and training technology platforms is a plus.

Benefits & Perks

• Dental
• Vision
• 401(k) with Employer Matching
• Medical & Dependent Care Flexible Spending Accounts (FSA)
• Life Insurance
• Sick Leave
• Paid Time Off
• Paid Pregnancy & Childbirth Leave
• Paid Paternity Leave
• Health Insurance
• Health Savings Account (HSA) with Employer Matching
• Short-Term & Long-Term Disability

• Preferred Membership Pricing at Local & National Companies
• CoreGiving Volunteer Days
• Referral Program
• Charity Matching Program