Service Coordinator - MIH

MIH Systems Group is a growing company in the evolving field of building commissioning, and we strive to make buildings work better. Specializing in the optimization of complex building systems, our team's diversified skill set provides value to our clients from the design stages of new construction all the way through operating existing buildings. Our consulting group provides a full array of commissioning services for both new and existing buildings, and our technical services group provides start-up services on complex HVAC equipment from a wide range of manufacturers. The MIH team consists of experienced industry-leading professionals, focused on logistical, energy and cost-effective solutions to our clients.

Role: Service Coordinator

We are seeking an entry-level HVAC Service Coordinator to join our team. This position supports the coordination of heating, ventilation, and air conditioning maintenance and installation projects while assisting with administrative duties related to HVAC operations.

Key Responsibilities

• Schedule and coordinate routine HVAC maintenance, repairs, and installation appointments with technicians and clients
• Maintain detailed records of all HVAC equipment, including maintenance histories, warranties, and service schedules
• Process work orders and maintenance requests, ensuring proper prioritization and timely completion
• Assist in managing inventory of HVAC parts and supplies, including ordering and tracking
• Create and maintain preventive maintenance schedules for HVAC systems
• Communicate with clients, contractors, and team members regarding project status and updates
• Prepare basic reports on maintenance activities, equipment status, and project progress
• Handle administrative tasks such as filing, data entry, and document management
• Assist in coordinating emergency HVAC service calls as needed
• Support the development and implementation of energy efficiency initiatives

Required Qualifications

• High school diploma or equivalent required; Associate's degree in facilities management, construction management, or related field preferred
• Basic understanding of HVAC systems and terminology
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong organizational and time management skills
• Excellent written and verbal communication abilities
• Detail-oriented with good problem-solving skills
• Ability to work independently and as part of a team

Preferred Qualifications

• Prior experience in facilities management or construction coordination
• Knowledge of building maintenance management software
• Basic understanding of building codes and safety regulations
• HVAC certification or related technical training
• Experience with project scheduling and coordination

Physical Requirements

• Ability to occasionally visit job sites
• Capable of working in various environmental conditions
• May require lifting up to 25 pounds occasionally
• Must be able to climb stairs and ladders when necessary

Work Environment

• Primary work location is in an office setting
• Occasional site visits to inspect HVAC installations or maintenance work
• Regular business hours with occasional overtime during peak seasons or emergencies
• Some remote work possibilities may be available

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Training and certification support

Growth Opportunities

• Potential advancement to Senior HVAC Coordinator
• Opportunity to obtain additional HVAC certifications
• Cross-training in other facilities management areas
• Project management skill development

Compensation: 70k-80k depending on skills, plus benefits

MIH Systems Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.