Customer Relationship Manager

About Us

At StrategyByte, we help Australian businesses grow through tailored digital marketing, data-driven strategy, and business process consulting. From SEO and content marketing to full-scale digital transformation, we partner with brands to deliver measurable results. We serve a wide range of clients, with a growing footprint in the NDIS and healthcare sectors.

Were now looking for a Customer Relationship Manager to join our dynamic team and be the bridge between our clients and internal teams ensuring smooth communication, high satisfaction, and long-term growth.

What You'll Do

As a Customer Relationship Manager at StrategyByte, you will:

• Serve as the primary point of contact, ensuring clients feel supported, informed, and valued.
• Deeply understand each clients business, challenges, and objectives to align services accordingly.
• Work with strategy, SEO, design, and development teams to deliver timely solutions.
• Guide clients through onboarding and project kickoffs; support retention and upselling opportunities.
• Conduct regular check-ins, gather feedback, and troubleshoot issues before they escalate.
• Deliver monthly performance reports and actionable insights to help clients understand ROI.
• Identify opportunities to introduce new services, increase value, and expand client engagement.

• Help nurture leads through email, cold calls, follow-ups, and CRM tools

• Support the sales pipeline by reactivating previous clients and referrals

What Were Looking For

• At least 1 year of experience in client-facing roles (Sales, client services, or accounts management)

• An ability to sell

• Extremely high proficiency in written and spoken English 

• A proactive, problem-solving mindset

• Experience in a digital agency or marketing/tech environment is a plus

• Familiarity with tools like HubSpot, Slack, ClickUp and MS 365

Why Join StrategyByte?

• Competitive Salary and best in class leave policies

• Work with a collaborative, future-focused team

• Ability to work remotely on projects with real purpose

• A chance to grow with a fast-scaling digital agency

Salary Range: BDT 45,000-55,000