Neos-5 (TSE)

We are hiring freshers to work on technical support process for one of our biggest clients Microsoft and support customers on Microsoft cloud technology.

Website: https://Gigmos.com Role: Technical Support Engineer Experience: 0 -1 year

Desired candidate profile:

You should possess excellent written and verbal communication skills & have ability to present clearly and adapt communication style depending on the situation and should be willing to work in US shift i.e., 7pm to 4am.

What will you do?

• You will provide Microsoft cloud support to our clients customers using a software platform provided by Gigmo or our client.
• Support tickets are received on the software platform and support engineers interact with the customers using outbound call, email or chat all these contact modalities are built within the software platform that the engineer uses.
• Engineers can seek help from our technical experts/Microsoft Technical advisors to resolve the support ticket.
• Diagnose and troubleshoot technical issues.

Training

• No prior experience or knowledge of programming is required but familiarity and interest in technology/software is an added advantage.
• There will be rigorous Microsoft O365 full-time training provided by our expert trainers.
• Post the training you can choose to do industry certifications like MCP (Microsoft certified professional), MCSE, MCT.
• You will be committing to minimum tenure with us after the training program by signing a legal agreement with Gigmo Solutions

Why work with us?

You'll not only help troubleshoot potential software problems, and assist your customers, but also get:

• Practical experience, immense learning exposure while working with one of the largest organizations in the world.
• Expand your soft skills like motivation, decision making and leadership skills, as well as technical knowledge, including problem solving, communication, and working as a team.
• We have work from home culture.

Eligibility Criteria

• Education: B.Sc./BCA/BA/B.com/BBA
• Applicants should have excellent written and Verbal communication skills.
• Should be okay to work in Night Shift supporting US customers i.e., shift time will be 7pm to 4am.
• Candidates must have their Own laptop and internet/Wi-Fi connection. (Hardware Pre-requisites: laptop (8GB RAM), windows 10/11 OS, internet speed- 30 Mbps)
• Location: Work from home