Recovery Care Coordinator

Overview

JST is currently seeking a Recovery Care Coordinator (RCC) to provide support within a government environment. The RCC is the non-clinical case manager and advocates on behalf of the RSM and family by managing their individual case via the Comprehensive Recovery Plan (CRP). Responsibilities encompass the full spectrum of care, services, and benefits needed for holistic recovery of the whole person.

This is a full-time position located in the National Capital Region. There is no set office location or base, but most range within the 40-to-50-mile radius of each other. Most of the time is spent traveling to different locations and working from a different spot each day, including up to 15 different hospitals. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply.

Recovery Care Coordinator Responsibilities

• Conduct initial client needs assessment and develop/maintain the CRP.
• Conduct CRP briefings with RSM's unit leadership. Perform as liaison to local unit leadership for SOF WII under care regarding current CRP status, information, and coordination of efforts while recommending courses of action (COAs) for RSM.
• Collaborate with Recovery Team members involved with the RSM/family and/or caregivers for the development and execution of the CRP.
• Communicate with the service member and with the service member's family or other during the care, recovery, and transition of the service member.
• Provide information about benefits available from Federal, State, and local agencies.
• Educate RSMs on proper procedures for navigating the military medical care system.
• Research regulations, manuals, instructions, National Research Directory lists, and all available sources to develop comprehensive and innovative solutions to client problem sets within the DoD care domains.
• Make all efforts to minimize delays and gaps in treatment and service; ensure detailed updates are made to the CRP as defined in applicable guidance and USSOCOM operational requirements.
• Address needs for the family and/or caregivers as they arise.
• Coordinate the transfer of an updated CRP to, and directly communicate with, appropriate personnel should the RSM be moved to a different location for care.
• Close the CRP when the RSM has met all goals or declines further support and maintain all documents according to applicable USSOCOM policies.
• Utilize the WCP Database to document the delivery of benefits, medical care, and non-medical care.
• Conduct unit immersion briefings for newly assigned unit commanders ideally within 60-days of assignment.
• Report activity with installation leadership/agencies through the Regional Lead and contract Task Manager.
• Transport RSM in personal or government provided vehicles with prior approval by the Regional Operations Officer, Chief of Recovery Care Operations, or the COR.
• Establish trust and build rapport with stakeholders in the warrior care process.
• Effectively prioritize and utilize time management skills to meet all mandated milestone markers as defined in USSOCOM Directives and WCP Policies and Procedures.
• Collaborate with community partners such as veteran organizations, Family Readiness Centers, training, and employment resources both on and off the installation to form a pool of resources to support the care of our RSMs, their families, and their caregivers.
• Perform general office and administrative support functions.

Recovery Care Coordinator Qualifications

• Related experience in working with military personnel and people with disabilities.
• Proof of U.S. citizenship may be required.
• Military experience (senior-level SOF or Medical NCO) and familiarity with DoD and VA medical systems is highly preferred.
• Bachelor's Degree strongly preferred.
• Extensive knowledge and experience with service members and/or case management experience preferred
• Clear understanding of HIPAA and adhere to patient confidentiality standards prescribed by the medical treatment facility providing care for the WII service member
• Proficient with MS Office (Word, Excel, PowerPoint)
• Able to work in an ambiguous environment and prioritize/meet deadlines
• Excellent critical thinking and problem-solving skills
• Strong self-starter requiring minimal supervision
• Articulate in both verbal and written communication to effectively express concepts, plans, and proposals
• Utilize knowledge and experience to identify and analyze issues and apply innovative and/or creative problem solving in order to best establish a support plan. This includes effectively communicating both the issue and possible solutions to key decision makers as well as the organized, strategic implementation of the best solution.
• Communicate and coordinate closely with the RSM, family and/or caregivers utilizing exceptional interpersonal skills, strategic problem-solving skills, and excellent written and oral communication skills that focus on support requirements.
• Effectively prioritize and utilize time management skills to meet all mandated milestone markers as defined in USSOCOM Directives and WCP Policies and Procedures.

Required Clearances and Screenings

• TS/SCI clearance HIGHLY preferred, but minimum of a Top Secret with SCI eligibility is required.

JST Benefits

• Medical, dental & vision insurance
• 401k
• Paid time off
• Life and disability insurance

About Joint Strategic Technologies (JST)

No objective is beyond reach! Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from military, government and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. JST empowers employees to make decisions and take action, thus improving overall organizational growth and employee development.

Culture isn't something you talk about. It's something you do. JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives. JST values the well-being of every employee and encourages healthy lifestyles, family activities and community involvement.

JST is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. JST will not tolerate discrimination or harassment.