Liaison III, Partnerships

The Strategic Engagement Liaison III manages a broad portfolio of experiential learning partners, serving as the primary liaison for complex sites and high-priority placements. This role requires strategic ownership, proactive problem-solving, and expert relationship management to ensure seamless learner placements and high partner satisfaction. The SEL III leads cross-functional collaboration, anticipates challenges, and drives continuous improvement, while modeling professional behavior and a growth-oriented mindset for more junior team members.

Key Responsibilities:

• Own a portfolio of high-priority and complex partners, proactively monitoring placement readiness, documentation, and engagement to prevent issues before they arise; demonstrates accountability, initiative, and strategic thinking.

• Conduct regular proactive check-ins with all assigned partners, anticipating challenges, resolving issues independently when possible, and escalating strategically when needed; models professional, solutions-oriented communication.

• Lead onboarding and site activation for new partners, ensuring all stakeholders are involved and all documentation is complete and submitted to Placements promptly; takes full ownership of delayed or incomplete information and drives resolution.

• Maintain CRM and SharePoint with complete accuracy within 24 hours of all interactions, leveraging data to identify trends, potential risks, and opportunities for improved partner engagement.

• Collaborate cross-functionally with Placement, Partnerships, and Solutions teams to address site concerns, streamline processes, and ensure learner placements proceed efficiently; demonstrates leadership, proactive communication, and alignment across teams.

• Analyze partner engagement data, identify gaps or trends, and propose solutions to enhance workflow, efficiency, and satisfaction; applies strategic insight to continuously improve partnership operations.

• Mentor and guide SEL I and II team members, sharing best practices, providing feedback, and reinforcing expectations for proactivity, accountability, and professional behavior.

• Support and lead special projects and process improvements that enhance operational efficiency, partner experience, or strategic alignment; consistently demonstrates initiative, professional judgment, and a growth-oriented mindset.

• Serve as a key escalation point for partner or placement issues, applying strategic problem-solving, independent decision-making, and collaboration to achieve successful outcomes.