Customer Service Representative

SE Health is currently hiring a Full time Customer Service Representative

POSITION SUMMARY

Full time days shift 8:30am -4:30pm

Working virtual until further notice and eventually out of our Service Delivery Centre in Whitby this position will be responsible for the efficient and effective coordination of client care.

Why join SE Health?

• Competitive Total Rewards  So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks. 

• Flexibility & Belonging  Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first. 

• Purpose & Impact  Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada. 

• Growth That Meets Your Ambition  Access tuition support, training and meaningful career pathways across a growing, future-focused organization. 

RESPONSIBILITIES

• Provide schedule planning support to health care team
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• File and maintain client records
• Perform data entry of all relevant client, employee and billing information
• Respond to all caller inquiries with efficiency and appropriate urgency
• Provide support to billing activities
• Generate and distribute various scheduling and billing reports
• Investigate and follow up in errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned

REQUIREMENTS

• Must have a quiet confidential space to work from
• Must have access to the internet and a computer
• Intermediate data entry/keyboarding skills
• Experience using a PC database
• Intermediate reading comprehension and excellent verbal communication skills
• Demonstrated customer service skills and problem solving
• Adaptability and the ability to deal with tight deadlines
• An ability to work independently
• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• Courses in medical administration or health care training are preferred
• Experience working for a community health provider is preferred
• Related work experience and a familiarity with community health care services is preferred
• Basic computer skills in MS Word and MS Excel are preferred

About SE Health    SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.    COVID-19: To protect the health of our clients, teams, and communities, all SE Health employees must be fully vaccinated (two doses, 14+ days since the final dose).    Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at [email protected].

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement . The hiring pay rate is $20.00 per hour.