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Client Service Manager, Personal Lines

Work from home Full-time role Hiring

Gallagher is a trusted advisor in the insurance industry, helping businesses and individuals protect what matters most. They are seeking an Account Manager for their Personal Lines team to deliver tailored risk management solutions and build strong client relationships.

Responsibilities

  • Build and maintain strong relationships with clients and insurance carriers
  • Ensure accurate and timely processing of policies, quotes, endorsements, and audits
  • Support client retention by addressing inquiries and reviewing accounts receivable
  • Leverage your insurance expertise to identify and address coverage gaps
  • Continuously learn and grow through training and self-directed education

Skills

  • Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience
  • Active Producer's License
  • Proficiency in Microsoft Office
  • Appropriate licensing as required
  • A passion for helping clients and solving problems
  • Strong organizational skills to manage multiple accounts and tasks
  • The ability to explain complex insurance concepts in simple terms
  • A proactive approach to learning and staying current on industry trends

Benefits

  • Medical/dental/vision plans, which start from day one!
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave
  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program

Company Overview

  • Gallagher is an international insurance brokerage and risk management services firm. It was founded in 1927, and is headquartered in Rolling Meadows, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.ajg.com/.
  • Company H1B Sponsorship

  • Gallagher has a track record of offering H1B sponsorships, with 58 in 2025, 31 in 2024, 32 in 2023, 45 in 2022, 36 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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