[Remote] Collections/ Customer Service Specialist - Remote
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company operating in the financial technology sector, providing SaaS solutions for loan origination and servicing. The Collections/Customer Service Specialist supports automotive finance clients in a fast-paced contact center, managing customer service interactions and performing soft collections to help meet financial targets.
Responsibilities
- Handle a variety of customer service tasks, including managing payments, due dates, and account updates
- Process ACH requests and provide accurate payoff quotes
- Conduct soft collections for accounts 1-45 days past due
- Establish and negotiate repayment plans with customers
- Utilize skip tracing tools to locate and update customer information
- Maintain a high level of efficiency in a high-volume contact center environment
Skills
- High School Diploma or GED
- Minimum of one year of experience in a high-volume contact center
- Ability to obtain required collections licensing (costs covered by the organization) across multiple states
- Strong communication skills and the ability to manage difficult conversations professionally
- Proficiency in navigating financial and customer management software
Benefits
- Paid training starting from day one
- Health, dental, and vision coverage starting immediately
- Generous paid time off (PTO) and paid holidays
- Tuition reimbursement opportunities
- Clear pathways for internal career growth and development
Company Overview