[Remote] Mandarin-Speaking Escrow Administrator
Note: The job is a remote job and is open to candidates in USA. SeedTrust Escrow is a leading technology-enabled escrow fund manager for egg donation and surrogacy, seeking a Mandarin-Speaking Escrow Administrator. This role is crucial in providing exceptional customer service and supporting the escrow department to ensure seamless operations and a positive client experience.
Responsibilities
- Serve as the welcoming face and voice of SeedTrust, providing exceptional customer service to all clients
- Act as a trusted advocate for our clients, addressing their inquiries, questions, and concerns
- Respond to and address all customer service inquiries promptly, providing clear and accurate information to ensure a positive client experience
- Generate detailed reports for clients, intended parents, and surrogates as required, ensuring accuracy and clarity for all parties involved
- Resolve matters promptly and ensure clients feel valued and supported during all phases of their journey
- Create new surrogacy escrow accounts for intended parents and surrogates
- Help clients become proficient with our system by guiding them through account setup, portal navigation, and connecting with the escrow team
- Assist in email inbox maintenance and delegating tasks across team members
Skills
- Exceptional organizational skills and attention to detail
- Can inspire and motivate your team members
- Comfortable giving and receiving feedback
- Adapt to changing priorities and work effectively in a fast-paced environment
- Excel in delivering outstanding customer service
Benefits
- Medical
- Dental
- Vision benefits
- Life insurance
- 401k
- Unlimited Paid Time Off
Company Overview