Client Success Manager (Remote working, Full-Time)

Are you energised by helping clients succeed? Do you enjoy guiding people, solving problems, and translating great software into real business results? If so, this role is made for you.

At Thryv, we’re committed to helping small businesses thrive in a digital world. We’re looking for a Client Success Manager who can build strong relationships, lead clients confidently through onboarding, and ensure they see real, measurable value from our platform.

Start Date

What You’ll Do

• Take ownership of the client relationship post‑sale, ensuring a smooth and supportive onboarding experience.
• Understand each client’s goals and tailor guidance that helps them integrate Thryv into their daily operations.
• Serve as their primary point of contact for training, product questions, and best‑practice recommendations.
• Conduct proactive outreach, offer insights, and keep clients engaged through regular communication.
• Identify opportunities for clients to expand usage and achieve greater outcomes.
• Collaborate across teams to resolve issues quickly and maintain client confidence.

What You Bring

• Bachelor’s degree or equivalent experience.
• 5+ years in client success, account management, call‑centre, or client‑facing roles (9+ years preferred).
• Strong digital expertise and the ability to confidently educate clients on software and marketing tools.
• Experience with Salesforce, telephony systems, MS Office, and ideally Thryv + Thryv Marketing.
• Exceptional communication skills with clear, professional written and verbal delivery.
• Strong analytical, strategic, and critical‑thinking capabilities with sound decision‑making skills.
• Ability to build rapport, influence client behaviour, and introduce innovative solutions that drive adoption.
• Highly organised, excellent time‑management, and consistent, proactive follow‑through.
• Ability to work collaboratively in a technical, fast‑paced environment and complete required certifications and training.

Why You’ll Love Working Here

• 100% remote — work from anywhere in Australia.
• Play a direct role in helping small businesses grow and succeed.
• Supportive, coaching-oriented culture that helps you develop and advance.
• A company that’s transforming how small businesses operate.

If you’re motivated, client‑focused, and ready to make an impact, we’d love to meet you.

Apply now and help shape the success journey for small businesses everywhere.

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