[Remote] Website Product Coordinator
Note: The job is a remote job and is open to candidates in USA. Marsh McLennan Agency is a leading provider of business insurance and employee benefits solutions. As a Website Product Coordinator, you will play a key role in enhancing the digital presence of the agency by creating engaging online experiences and collaborating with cross-functional teams to drive user engagement and digital growth.
Responsibilities
- Support website compliance, site consolidation, and optimization of our online presence across digital platforms
- Assist with collecting and translating business requirements, managing workflows, and conducting thorough site testing for monthly deployments
- Troubleshoot website and platform issues, partnering with web developers and the Digital Marketing team to resolve them
- Monitor Core Web Vitals, performance metrics, and technical SEO to identify issues and improve site health
- Communicate site changes, downtime, bugs, and resolutions to the appropriate stakeholders
- Train internal teams on content authoring best practices and document new features after development releases
- Clearly explain complex digital concepts to colleagues with different levels of technical expertise
- Continuously learn through hands-on work and collaboration with cross-functional teams and external partners
- Occasional travel may be required. Travel may consist of off-site venues, occasional overnight stay, visits to other operating companies
Skills
- Bachelor's degree in marketing, computer science, business or related area, or equivalent work experience
- 1-3 years of website experience, with foundational knowledge of HTML, CSS and JavaScript
- Strong interpersonal skills with the ability to collaborate effectively with team members and stakeholders
- Experience using ticketing systems such as ADO, JIRA, or ServiceNow
- Exposure to web analytics tools (Google Analytics, Adobe Analytics) and data to drive decisions, identify opportunities, and validate the success of site changes/enhancements
- Experience with web accessibility standards
- Proven track record of effectively managing multiple projects/tasks of varying complexities in a fast-paced, deadline-driven environment
- Specific experience with Adobe Experience Manager CMS, a major plus
- Familiarity with A/B testing and optimization tools (Adobe Target, Optimizely), site performance and vitals monitoring tools (Google Search Console, Google Lighthouse), and tag management systems (Google Tag Manager, Adobe Launch)
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Remote work
- Charitable contribution match programs
- Stock purchase opportunities
Company Overview
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