IT Support Analyst
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The IT Support Analyst I provides front-line technical support to employees, ensuring timely resolution of technical issues and maintaining operational continuity.
Responsibilities
- Provide first-level technical support for system access, application usage, mobile devices, and enterprise platforms
- Troubleshoot routine issues and guide users through system functionality and problem resolution
- Manage and document support cases, including troubleshooting steps and resolutions, within the ticketing system
- Escalate complex or unresolved issues to senior analysts or specialized technical teams
- Support user onboarding and offboarding by managing account setup, access, and system configurations
- Monitor incoming support requests to ensure timely response and adherence to service standards
- Contribute to knowledge base documentation and support process improvements
Skills
- 1–3 years of experience in IT support, service desk, or technical support roles
- Experience troubleshooting operating systems, applications, and mobile devices
- Ability to document technical issues and follow structured support workflows
- Strong communication and customer service skills
- Ability to manage multiple support requests in a fast-paced environment
- Experience supporting enterprise platforms such as Salesforce
Company Overview
Company H1B Sponsorship