Customer Service (Cabinets)

Chadwell Supply is a growing company recognized as a Top Employer in the Supplier Category. They are seeking a Cabinet Coordinator responsible for handling incoming requests, data entry, and providing support to Chadwell Representatives.

Responsibilities

• Handle incoming requests via email, supplying lead times, and providing support to all Chadwell Representatives
• Data entry of measurements provided and/or requesting quotes from vendors and ensuring all information is accurate
• Process stock orders, quotes, and returns accurately
• Work quickly to provide substitutes for items placed on backorder if requested
• Process Credit Card Authorizations on open orders
• Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts
• Answer the phone with a clear friendly tone
• Read and obey all notes on accounts pertaining to the handling of our accounts
• Acknowledge and answer all emails as they arrive
• Participate in Lunch and Learns and all other product knowledge opportunities
• Remain logged into queues during business hours

Skills

• Have good interpersonal skills and be able to effectively communicate with vendors, managers, and coworkers
• Be proficient in Microsoft Outlook, Word, and Excel
• Having strong attention to detail, problem-solving skills, and proactive thinking is required
• Be able to work in a self-managed, self-motivated team-oriented environment
• Be able to process stock orders, quotes, and returns accurately
• Work quickly to provide substitutes for items placed on backorder if requested
• Be able to process Credit Card Authorizations on open orders
• Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts
• Be able to answer the phone with a clear friendly tone
• Be responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts
• Acknowledge and answer all emails as they arrive
• Participate in Lunch and Learns and all other product knowledge opportunities
• Remain logged into queues during business hours

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Disability
• 401K
• 104 hours paid time off accrual
• Paid holidays off
• Employee Discount Program
• Long-term Career Opportunities

Company Overview