[Remote] Call Center Benefit Service Representative

Note: The job is a remote job and is open to candidates in USA. USI Insurance Services is a leading retirement plan consulting and benefits administration firm. They are seeking a Call Center Benefit Service Representative to provide high-level customer service to retired participants, assist with inquiries, and process defined benefit transactions.

Responsibilities

• Assist retirees with routine inquiries
• Process retiree defined benefit transactions
• Ensure accuracy of inquiries and transactions within service level agreement parameters
• Document requests and inquiries in the internal case management system
• Includes creating workflows for internal research requests
• Learn technical rules for client benefit plans
• Follow call center guidelines and protocol in the day-to-day operations

Skills

• High School diploma or equivalent required
• Strong verbal and written communication skills
• Working knowledge of Microsoft Office suite of products
• Detail oriented
• Excellent time management skills, able to set priorities, and manage deadlines
• Ability to work in a team environment
• Resourceful, eager to learn new concepts, and further professional development
• Ability to define problems and generate potential solutions
• Previous call center experience preferred
• Associates degree preferred

Benefits

• Medical
• Wellness
• Dental and vision
• 401(k)
• Flexible spending and health savings accounts
• Short and long-term disability
• Life insurance
• Other unique employer-sponsored and voluntary programs
• Generous paid time off policy
• Paid family leave benefit
• Paid holiday time

Company Overview