Account Manager, Restaurants
DoorDash is a technology and logistics company focused on empowering local economies. As a Merchant Success Manager, you will support and grow DoorDash’s SMB restaurant partners, managing a high volume book of around 500 merchants and helping them improve their performance on the platform.
Responsibilities
- Make outbound dials to existing merchants from your book of business (500+ accounts) to upsell them on DoorDash products and marketing spend
- Establish goals and key performance indicators for current DoorDash partners (SMB restaurant merchants)
- Advise business owners on promotions and spending to achieve their revenue goals
- Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals
- Deliver and present quarterly business reviews ("QBR") that review a brand’s partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth
- Reduce churn, while identifying and supporting new store expansions
- Collaborate with internal growth teams to identify the best products to pitch to merchants
- Ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities
Skills
- 1+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption
- 1+ years of experience in Outbound Sales being held to DTT minimums
- 1+ years of experience in business operations or related setting
- Experience in prior Outbound sales, account management, portfolio management, or related roles
- Experience using Salesforce or similar CRM tools
- Versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level
- Demonstrate empathy with customer needs and adapt to meet their unique goals
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave in compliance with applicable laws
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
Company Overview
Company H1B Sponsorship