Experienced Customer Service Consultant - Str...

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a dynamic and innovative digital transformation company, we're committed to making digital processes feel more human for our clients and their customers. With a rich history spanning over 35 years, we've had the privilege of serving clients across various industries, including entertainment, retail, and financial services. Our team is dedicated to fostering a culture of inclusivity, respect, and growth, and we're excited to invite enthusiastic and people-oriented professionals to join our dynamic team as Customer Service Consultants - Streaming Support.

Job Summary

We're seeking experienced customer service professionals to join our remote team in supporting customers of a global giant in the streaming media and entertainment industry. As a Customer Service Consultant - Streaming Support, you'll be responsible for providing exceptional guest experiences, troubleshooting streaming issues, and promoting arenaflex's values of empathy, understanding, and innovation. If you're passionate about movies, TV shows, and animated stories, and have a knack for building rapport with callers, consider joining our team and growing with us in the future.

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Some of the exciting benefits you can expect include:

• Competitive hourly rate and paid training: We believe in investing in our team members' growth and development, and our comprehensive training program will equip you with the skills and knowledge you need to succeed in this role.
• Additional pay incentives and monthly rewards & recognition programs: We recognize and reward our team members' hard work and dedication, and our incentives program is designed to motivate and inspire you to deliver exceptional results.
• Medical, dental, and vision benefits: We care about your health and well-being, and our comprehensive benefits package includes medical, dental, and vision coverage to ensure you receive the care you need.
• 401k and paid time off: We understand the importance of work-life balance, and our benefits package includes a 401k plan and paid time off to help you recharge and refocus.
• Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy: We believe in giving our team members the freedom to take time off when they need it, and our Global Flexible Benefits Policy allows you to choose from a range of vacation options that suit your needs.
• Promote from within opportunities: We're committed to developing our team members' careers, and 80% of our frontline leaders began their careers at arenaflex as representatives.
• EAP & Health and Wellness programs, including a personal trainer dedicated to arenaflex: We care about your physical and emotional well-being, and our EAP and Health and Wellness programs are designed to support your overall health and happiness.

Qualifications

To succeed as a Customer Service Consultant - Streaming Support, you'll need to possess the following qualifications and skills:

• Experience working in a customer service or contact center environment: You'll need to have a proven track record of delivering exceptional customer experiences in a fast-paced contact center environment.
• Experience with streaming, including basic troubleshooting skills: You'll need to have a solid understanding of streaming services and be able to troubleshoot common issues.
• Basic PC keyboarding skills and arenaflex Office experience: You'll need to be proficient in arenaflex Office, including Outlook, Word, and Excel.
• Technical support experience: You'll need to have experience providing technical support to customers, either in a contact center or retail environment.
• Strong problem-diagnosis and problem-solving skills: You'll need to be able to diagnose and resolve complex customer issues in a timely and efficient manner.
• Multi-tasking skills, with the ability to use several applications simultaneously: You'll need to be able to juggle multiple customer interactions and applications simultaneously.
• Experience working with CRM applications (preferred): While not required, experience working with CRM applications will be an asset in this role.

Requirements for Working from Home

To ensure your success as a remote Customer Service Consultant - Streaming Support, you'll need to meet the following requirements:

• Excellent Internet connectivity: You'll need to have a reliable and fast internet connection to ensure seamless communication with customers and colleagues.
• Internet access speeds of 2 Mbps upload and 10 Mbps download: While we recommend a minimum of 2 Mbps upload and 10 Mbps download speeds, the faster the better!
• **Wireless and/or satellite Inter

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