Legal Education Project Manager

About the position The Legal Education Project Manager leads MLSA’s efforts to increase access to justice through online resources and information. The Legal Education Project Manager is responsible for project coordination of MLSA’s technology projects relating to community education. Focusing on a client-centered experience, the Legal Education Project Manager develops and oversees MLSA’s robust legal education resources including web-based tools, innovative technology initiatives, and client-focused social media and online campaigns.

Responsibilities

• Create, update and maintain MLSA’s online resources for clients, including but not limited to, MontanaLawHelp.org, mtlsa.org, AskKarla.org, MontanaDebtOptions.org, and online legal forms (automated and PDF).
• Work with MLSA’s Communications Manager to support MLSA’s social media accounts related to client community education. Develop, implement, maintain, and evaluate communications strategies to expand MLSA’s reach.
• Work with MLSA legal staff to draft community education materials on poverty law subjects for publication.
• Develop, implement, maintain and evaluate communications, outreach strategies, budgets, and specific projects with the support of the Communications Manager.
• Work with MLSA staff to develop technology projects that address client and program community education needs. Manage new technology projects at MLSA, which includes assisting MLSA development team with project research for applications, creating requests for proposals, coordinating with consultants to implement tech initiatives, tracking and reporting progress on projects to MLSA management team, and managing corresponding grant reporting requirements.
• Manage and train MLSA live chat operators, and ensure coverage of live help support.
• Assist in the grant reporting process by providing data, progress reports, and designing reporting tools for various audiences including grantors and community partners to describe MLSA’s outcomes.
• Advise and collaborate with MLSA staff to improve client experience and accessibility concerning legal information and resources. This includes plain language review for all outward facing materials.
• Train staff on tech projects, MontanaLawHelp.org, updating forms, Comm 100 live help, and other communications related topics.
• Participate in the Access to Justice Commission within the Community Ed and Forms subcommittees.
• Other duties as assigned by Supervisor, Director of Development, Deputy Director or Executive Director.

Requirements

• Experience with community education and website management.
• Ability to effectively communicate, to motivate others, and to work collaboratively with diverse groups of people with varying perspectives, experience and expertise, and demonstrated cultural competence with client communities.
• Initiative, creativity and problem solving abilities; must not be averse to risk, and must be able to embrace change and uncertainty.
• A willingness to establish and maintain effective relationships with clients, the public, judges, court personnel and the bar.
• Proficient at the use of technology, including, but not limited to, word processing, spreadsheets, internet-based programs and computer-based legal research.
• Willingness to learn and further develop technology skills and abilities.

Nice-to-haves

• Bachelor’s Degree or equivalent professional experience.
• Experience with plain language writing at an 8th grade reading level or less.
• An understanding of the civil equal justice legal needs of low-income people, including the unique needs of populations that experience barriers to access to justice systems, and of effective approaches and methods for addressing those needs.
• Experience working collaboratively and empathetically with diverse groups of colleagues, firm partners, and clients who have varying cultural backgrounds, perspectives, experience, and expertise.
• Commitment to equity, inclusion, and trauma-informed practice.
• Ability and willingness to work cooperatively and collegially with multiple timelines within a decentralized statewide law firm.
• Ability to interface well with the public.
• High attention to detail and consistent follow-through.
• Ability and willingness to learn and integrate new technologies and methodologies to efficiently perform responsibilities.
• Skilled interpersonal communicator able to work in multidisciplinary teams.
• Respect for confidentiality and strong ethical judgment.

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