Customer Success/Onboarding Specialist (LATAM, ...

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2 About Us: At Loop Support, we specialize in connecting businesses with exceptional customer success specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you! Responsibilities: • Engage new customers via phone, email, and text to guide them through onboarding and account activation. • Educate customers on product benefits, including cost-saving features and ways to maximize value. • Assist with account setup, resolving common setup issues such as PIN entry and initial login. • Provide consultative support to ensure customers understand how the product meets their business needs. • Monitor customer progress and send reminders to encourage first-time use. • Collaborate with internal teams to escalate issues and improve onboarding processes. • Maintain a positive and proactive approach in all customer interactions. Qualifications: • Experience working closely with customers in account management, customer success, onboarding, or similar capacity (Required) • Excellent written and verbal communication skills in English and Spanish. (Required) • Based in LATAM (Required) • Stable internet connection and a reliable computer setup. (Required) • Ability to work independently in a distraction-free home office. • A positive and professional attitude with a customer-first mindset. • Strong problem-solving skills and ability to think on your feet. Apply tot his job Apply To this Job