Technical Support Representative
Barracuda is a leading cybersecurity company providing complete protection against complex threats. They are currently looking for highly motivated Technical Support Representatives to provide quality support for their networking and security products, assisting customers with troubleshooting and documentation of product issues.
Responsibilities
- Create, revise and publish internal and public facing product solutions
- Interface with customers at a high volume to solve their issues
- Develop your skills in network and security products through on-going training
- Document, escalate and follow through with product bugs and/or issues
Skills
- Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent experience
- A customer centric focus - you always aim to make the customer happy
- Strong troubleshooting/problem resolution skills
- Basic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP
- Ability to learn and adapt to quickly changing circumstances, direction and strategy
- Experience in any of the scripting languages such as Bash, Shell, Perl, Python
Benefits
- Equity, in the form of non-qualifying options
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
Company Overview