[Remote] Specialist, Customer Experience (New York)

Note: The job is a remote job and is open to candidates in USA. RemoteHunter operates in the healthcare marketplace sector, aiming to improve patient experiences through a digital platform. The Specialist, Customer Experience role is focused on delivering exceptional service to healthcare provider accounts, enhancing engagement and promoting seamless healthcare experiences.

Responsibilities

• Deliver outstanding customer service to healthcare provider partners via calls, emails, and chat
• Proactively upsell features and simplify platform usage for providers
• Act as the organization's representative, creating positive impressions and offering proactive solutions
• Resolve issues promptly and maintain strong user relationships
• Develop a thorough understanding of the platform to demonstrate its value to users
• Keep accurate records of all interactions and ensure consistent service quality

Skills

• Strong verbal and written communication skills
• Experience in customer service, preferably within healthcare or technology sectors
• Effective problem-solving skills and adaptability in a fast-paced environment
• Excellent organizational skills and attention to detail
• Commitment to delivering top-tier customer service aligned with the organization's mission

Benefits

• Flexible work environment
• Competitive paid time off
• Fully paid employee health benefits including medical, dental, and vision
• 401(k) with employer match
• Corporate wellness program
• Sabbatical leave for employees with 5 or more years of service
• Paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and community clubs
• Great Place to Work certification

Company Overview