Customer Service System Administrator (12-Month Contract)
LGC is a leading global manufacturer and service provider of quality assurance and research tools. The Customer Service Systems Administrator will be responsible for creating, reviewing, and updating customer data, ensuring data accuracy, and supporting data operations across systems.
Responsibilities
- Review, validate, and analyze customer data from a primary source database
- Compare incoming or updated records against the organization’s existing customer list to identify duplicates, gaps, or inconsistencies
- Update customer profiles with accurate and complete information while adhering to data governance standards
- Investigate data discrepancies and collaborate with internal teams to resolve issues
- Maintain documentation of data changes, quality checks, and validation processes
- Monitor data quality metrics and recommend improvements to enhance accuracy and efficiency
- Support reporting and analytics initiatives by ensuring clean, reliable customer data
- Assist in developing and refining data management procedures and best practices
- Contacting customers for data gaps and facilitating relocations
Skills
- Associate's degree
- Experience working with customer databases, CRM systems, or data management tools
- Strong analytical skills with the ability to identify patterns, inconsistencies, and data quality issues
- Proficiency in Excel or other data analysis tools
- High attention to detail and commitment to data accuracy
- Strong communication skills and the ability to collaborate with cross‑functional teams
- Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment
Company Overview