[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. GroundTruth is an advertising platform that leverages real-world consumer behavior to drive marketing results. The Account Manager will work closely with Account Executives to ensure client success through strategic planning and exceptional customer support, focusing on driving client KPIs and campaign execution.

Responsibilities

• Own pre and post-sale operations support for the direct sales organization
• Utilize campaign data analytics and insights (i.e. best practices, historical performance data, case studies, analytics tools, and campaign history)
• To enhance account team and client knowledge, build strategic account plans, and drive a successful sales strategy
• To demonstrate the ability to understand the data and use that data to “tell a story” to a client through reportable insights, wrap up reports, quarterly business reviews, etc
• Develop and maintain excellent customer relations, acting as a point of contact for existing customers both direct and via media agencies and agency trading desks
• Recognize upsell opportunities; lead and influence clients to invest when opportunities arise
• Support the Account Executive throughout the sales process by being an active participant in client meetings, navigate and influence clients’ personnel (planners and buyers) and compliment client objectives with a suite of corresponding GroundTruth products

Skills

• 1 - 2 years media experience in a client facing role
• Bachelor's Degree or 3+ years of experience in a similar field: ad tech, customer success, project management
• Proficiency in Office Suite, PowerPoint or Keynote, and Salesforce
• Technical aptitude: you're not afraid of new technologies and eager to learn them
• Client Facing: Comfortable working in a client facing role in a fast-paced environment with frequent pressure to prioritize work and meet deadlines
• Strategic: Understand components of selling opportunities and be able to articulate at a client level
• Analytical thinker: Digest data, make conclusions and recommendations
• Problem solver: Doesn't wait for someone else to give the answer; takes charge and feels ownership
• Organized: Ability to prioritize and deliver timely work; best in class project management skills
• Flexible: Dynamic, hard-working, and able to pivot direction quickly to keep up with business demands
• A great communicator: Strong written and verbal communication skills and are comfortable in engaging conversation with any level
• Detail-oriented: the little things matter
• A team player and not afraid to roll up your sleeves and help when needed
• Self-sufficient and not afraid to take the lead and manage tasks independently
• Coachable and open to feedback
• Respectful: we treat each other with respect and assume the best of one another
• Not afraid to have fun!

Benefits

• Fully-paid medical premiums for employees
• 401(k) employer match
• Generous parental leave
• Wellness and gym reimbursement
• Family and pet expense reimbursement
• Education and coaching reimbursement program
• Daily lunch credit when working in-office
• Fully stocked snacks and beverages in-office
• Option for mobile phone reimbursement or separate company phone
• Equity analysis to ensure fair pay

Company Overview