[Remote] Client Experience Advocate

Note: The job is a remote job and is open to candidates in USA. Predictive Strategies is a growing national facial aesthetics practice seeking an experienced Client Experience Advocate to serve as the first point of contact for prospective patients. This remote, consultative sales role focuses on relationship-building and guiding individuals toward scheduling consultations without discussing medical details.

Responsibilities

• Engage with prospective patients by phone as the initial point of contact
• Build trust-based relationships through thoughtful, one-on-one conversations
• Use open-ended questions and active listening to understand goals, concerns, and readiness
• Educate individuals on the consultation process and next steps (non-clinical only)
• Inspire confidence and excitement around scheduling a consultation, without pressure
• Manage inbound, form-based leads and conduct outbound follow-up (no cold calling)
• Maintain accurate documentation and follow-up in the CRM system
• Demonstrate resilience and consistency across varied conversation outcomes

Skills

• Proven success in consultative or relationship-based sales, advisory, or client-facing roles
• Teaching, coaching, counseling, or mentoring backgrounds have translated particularly well into success in this position
• Comfortable conducting meaningful conversations by phone rather than using scripts
• Confident, emotionally intelligent communicator
• Consultative, relationship-driven, and outcome-aware
• Comfortable guiding conversations toward next steps
• Patient, empathetic, and respectful when discussing personal topics
• Resilient and adaptable when outcomes are not immediate
• Organized, reliable, and self-motivated in a remote environment
• Maintain accurate documentation and follow-up in the CRM system
• Demonstrate resilience and consistency across varied conversation outcomes
• Experience with CRM or client management tools
• Healthcare or aesthetics experience is not required but helpful; training will be provided

Benefits

• Bonus based on performance
• Flexible schedule
• Training & development
• Performance-based incentives tied to completed consultations
• Ongoing training and development
• Supportive, physician-led organization

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