[Remote] Support Specialist
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company operating in the real estate technology space, providing web-based applications for industry professionals. The Support Specialist serves as the first point of contact for users, ensuring prompt and professional assistance while gathering user feedback to enhance service quality and inform product development.
Responsibilities
- Resolve issues related to logins, data, platform performance, and tool malfunctions
- Maintain high work standards to support a strong team environment
- Guide users on platform features and maintain expert-level product knowledge
- Research and document complex technical issues for escalation to specialized teams
- Manage help requests via email, phone, and chat through to resolution
- Share customer feedback internally to suggest product and process improvements
Skills
- Excellent written and verbal communication skills
- 1-2 years of experience in a customer-facing role
- Commitment to continuous learning and personal development
- Tech-savvy, analytical, and process-oriented mindset
- Understanding of the real estate industry
- Strong customer empathy
- Ability to multitask and prioritize workload
- Must be able to work EST hours
- Experience as a real estate professional
- Background in a fast-paced tech startup environment
- Familiarity with Zendesk
- Comfort with remote work
Company Overview